Client Relationship Liaison Officer
| Posting date: | 29 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Salary is Negotiable |
| Hours: | Full time |
| Closing date: | 28 February 2026 |
| Location: | Scotland, UK |
| Remote working: | On-site only |
| Company: | Ailsa Building Contractors Ltd |
| Job type: | Permanent |
| Job reference: | AILSATLO290126 |
Summary
The idea candidate will act as the friendly, professional face of Ailsa Building Contractors Limited for residents in social housing blocks and private developments.
Conduct pre-start visits and resident surgeries for major installation/upgrade projects. Arrange access and issue letters, notices, newsletters and project updates.
Attend properties with engineers/installers when required to introduce the team and reassure residents. Identify vulnerable residents and arrange additional support and handle queries and complaints promptly and empathetically.
After new installations or major upgrades are complete, prepare and issue certificates/notifications to the housing association/client for record keeping.
Carry out post-work and post-project satisfaction surveys.
Attend occasional resident meetings.
Support the Contracts Manager with client reporting and KPIs.
Ad hoc duties as required- issue purchase order, fuel lines, assisting record keeping
Clean driving license required
Conduct pre-start visits and resident surgeries for major installation/upgrade projects. Arrange access and issue letters, notices, newsletters and project updates.
Attend properties with engineers/installers when required to introduce the team and reassure residents. Identify vulnerable residents and arrange additional support and handle queries and complaints promptly and empathetically.
After new installations or major upgrades are complete, prepare and issue certificates/notifications to the housing association/client for record keeping.
Carry out post-work and post-project satisfaction surveys.
Attend occasional resident meetings.
Support the Contracts Manager with client reporting and KPIs.
Ad hoc duties as required- issue purchase order, fuel lines, assisting record keeping
Clean driving license required