Customer Service Advisor
| Posting date: | 29 January 2026 |
|---|---|
| Salary: | £13.00 per hour |
| Hours: | Full time |
| Closing date: | 28 February 2026 |
| Location: | Newark, Nottinghamshire |
| Remote working: | On-site only |
| Company: | Red Recruitment 24/7 |
| Job type: | Permanent |
| Job reference: | CSA |
Summary
Pay: £13.00 per hour
Job Description:
Red Recruitment is working on behalf of a well-established engineering and service business to recruit a Customer Service Advisor for their Service team.
This role is central to the customer experience. You’ll be responsible for managing service jobs from start to finish, acting as the main point of contact for customers, engineers, and internal teams to ensure work is scheduled efficiently and completed smoothly.
Key Responsibilities
Act as the main point of contact for customers before, during, and after service jobs
Provide regular updates to customers regarding job progress and engineer attendance
Liaise closely with Field Service Engineers, technical support teams, and workshop supervisors
Schedule engineers efficiently to minimise customer downtime and maximise productivity
Proactively book routine servicing, maintenance agreements, and new machine commissioning
Manage service jobs end-to-end using SAP and Field Service Management systems
Ensure all job documentation is completed accurately and on time for invoicing
Coordinate third-party services when required to resolve machine issues
Manage warranty processes, including parts returns and documentation
Gather customer feedback and conduct service satisfaction surveys
Support service and parts aftercare teams with estimates and handovers to maximise service opportunities
Skills & Competencies
Essential:
Excellent telephone manner with strong verbal and written communication skills
Proven customer service experience (call centre or similar environment)
Strong organisational and time management skills
Ability to take initiative and make confident decisions
Professional, reliable, and detail-focused
Team-oriented with strong interpersonal skills
Desirable:
Experience within an engineering, manufacturing, or technical service environment
Familiarity with SAP or service management systems (training provided if required)
Personal Attributes
Proactive, positive, and solution-focused attitude
Comfortable working in a fast-paced, changing environment
Willing to learn, develop, and continuously improve
High standards with a “get it right first time” mindset
What’s in it for You
Stable, full-time position with a reputable company
Supportive team environment
Training and development opportunities
Opportunity to play a key role in delivering high-quality customer service
Job Description:
Red Recruitment is working on behalf of a well-established engineering and service business to recruit a Customer Service Advisor for their Service team.
This role is central to the customer experience. You’ll be responsible for managing service jobs from start to finish, acting as the main point of contact for customers, engineers, and internal teams to ensure work is scheduled efficiently and completed smoothly.
Key Responsibilities
Act as the main point of contact for customers before, during, and after service jobs
Provide regular updates to customers regarding job progress and engineer attendance
Liaise closely with Field Service Engineers, technical support teams, and workshop supervisors
Schedule engineers efficiently to minimise customer downtime and maximise productivity
Proactively book routine servicing, maintenance agreements, and new machine commissioning
Manage service jobs end-to-end using SAP and Field Service Management systems
Ensure all job documentation is completed accurately and on time for invoicing
Coordinate third-party services when required to resolve machine issues
Manage warranty processes, including parts returns and documentation
Gather customer feedback and conduct service satisfaction surveys
Support service and parts aftercare teams with estimates and handovers to maximise service opportunities
Skills & Competencies
Essential:
Excellent telephone manner with strong verbal and written communication skills
Proven customer service experience (call centre or similar environment)
Strong organisational and time management skills
Ability to take initiative and make confident decisions
Professional, reliable, and detail-focused
Team-oriented with strong interpersonal skills
Desirable:
Experience within an engineering, manufacturing, or technical service environment
Familiarity with SAP or service management systems (training provided if required)
Personal Attributes
Proactive, positive, and solution-focused attitude
Comfortable working in a fast-paced, changing environment
Willing to learn, develop, and continuously improve
High standards with a “get it right first time” mindset
What’s in it for You
Stable, full-time position with a reputable company
Supportive team environment
Training and development opportunities
Opportunity to play a key role in delivering high-quality customer service