Income Maximisation Officer
| Posting date: | 29 January 2026 |
|---|---|
| Salary: | £164.59 to £216.39 per day |
| Additional salary information: | PAYE: £164.59 per hour Limited/Umbrella: £216.39 per hour |
| Hours: | Full time |
| Closing date: | 28 February 2026 |
| Location: | Lambeth, South East London |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Neway International Ltd |
| Job type: | Contract |
| Job reference: | 1685465 |
Summary
Neway International are seeking an Income Maximisation Officer to join our client London Borough of Lambeth within Housing Services.
Location: Lambeth Civic Centre
Hours: 35 per week
About the Client
The London Borough of Lambeth’s Housing Services directorate delivers essential housing management, income recovery, and tenancy support functions across the borough. The Income Maximisation Team plays a vital role in ensuring efficient management of empty homes and non‑residential assets, minimising turnaround times, maximising rental income, and supporting residents with clear, accurate advice on tenancy and income‑related matters.
The Role
The Income Maximisation Officer will provide a comprehensive empty property management and lettings service for residential and non‑residential units, including garages, sheds, parking bays, cycle stores, and converted spaces. The role focuses on minimising void turnaround times, maximising income, maintaining waiting lists, and ensuring compliance with housing policies and legal requirements.
The post holder will also manage contractor performance, support residents with income‑related enquiries, and contribute to the delivery of key performance indicators across Housing Services. This is an office‑based role with regular property visits and inspections.
Key Responsibilities
Manage empty homes through the full voids and lettings process, including viewings, sign‑ups, and coordination with Neighbourhood Housing Officers.
Let non‑residential units such as sheds, parking bays, and cycle storage in line with established processes.
Respond to correspondence, complaints, member enquiries, FOI requests, and SARs within remit.
Provide advice and information to residents on Income Maximisation services and liaise with other service areas to ensure contractual responsibilities are met.
Maintain and update management information systems, waiting lists, and databases.
Liaise with Tenants & Residents Associations, residents, and external agencies to resolve parking‑related issues.
Provide advice on tenancy matters, update tenancy records, and produce accurate monitoring reports.
Take action to repossess non‑residential assets where debts remain unpaid.
Coordinate site access with external security contractors for surveyors and repairs teams.
Ensure compliance with housing policies, regulations, and legal requirements, including collating documentation for tenancy sign‑ups.
Contribute to the delivery of KPIs within the Housing Management Officer remit.
Work flexibly across multidisciplinary teams and uphold all relevant legislation, including Data Protection, Health & Safety, and Equalities.
Undertake property visits and inspections as required.
Carry out any additional duties appropriate to the role.
Candidate Requirements
Strong experience in housing management, income maximisation, or voids/lettings functions.
Knowledge of housing policies, tenancy management, and compliance requirements.
Ability to manage contractor performance and monitor service delivery.
Strong communication skills, with experience responding to complaints, FOIs, and member enquiries.
Ability to maintain accurate records, databases, and monitoring reports.
Experience liaising with residents, TRAs, and external agencies.
Ability to work flexibly and undertake regular property visits.
Strong organisational skills and ability to meet deadlines.
Understanding of relevant legislation, including Data Protection, Health & Safety, and housing regulations.
Location: Lambeth Civic Centre
Hours: 35 per week
About the Client
The London Borough of Lambeth’s Housing Services directorate delivers essential housing management, income recovery, and tenancy support functions across the borough. The Income Maximisation Team plays a vital role in ensuring efficient management of empty homes and non‑residential assets, minimising turnaround times, maximising rental income, and supporting residents with clear, accurate advice on tenancy and income‑related matters.
The Role
The Income Maximisation Officer will provide a comprehensive empty property management and lettings service for residential and non‑residential units, including garages, sheds, parking bays, cycle stores, and converted spaces. The role focuses on minimising void turnaround times, maximising income, maintaining waiting lists, and ensuring compliance with housing policies and legal requirements.
The post holder will also manage contractor performance, support residents with income‑related enquiries, and contribute to the delivery of key performance indicators across Housing Services. This is an office‑based role with regular property visits and inspections.
Key Responsibilities
Manage empty homes through the full voids and lettings process, including viewings, sign‑ups, and coordination with Neighbourhood Housing Officers.
Let non‑residential units such as sheds, parking bays, and cycle storage in line with established processes.
Respond to correspondence, complaints, member enquiries, FOI requests, and SARs within remit.
Provide advice and information to residents on Income Maximisation services and liaise with other service areas to ensure contractual responsibilities are met.
Maintain and update management information systems, waiting lists, and databases.
Liaise with Tenants & Residents Associations, residents, and external agencies to resolve parking‑related issues.
Provide advice on tenancy matters, update tenancy records, and produce accurate monitoring reports.
Take action to repossess non‑residential assets where debts remain unpaid.
Coordinate site access with external security contractors for surveyors and repairs teams.
Ensure compliance with housing policies, regulations, and legal requirements, including collating documentation for tenancy sign‑ups.
Contribute to the delivery of KPIs within the Housing Management Officer remit.
Work flexibly across multidisciplinary teams and uphold all relevant legislation, including Data Protection, Health & Safety, and Equalities.
Undertake property visits and inspections as required.
Carry out any additional duties appropriate to the role.
Candidate Requirements
Strong experience in housing management, income maximisation, or voids/lettings functions.
Knowledge of housing policies, tenancy management, and compliance requirements.
Ability to manage contractor performance and monitor service delivery.
Strong communication skills, with experience responding to complaints, FOIs, and member enquiries.
Ability to maintain accurate records, databases, and monitoring reports.
Experience liaising with residents, TRAs, and external agencies.
Ability to work flexibly and undertake regular property visits.
Strong organisational skills and ability to meet deadlines.
Understanding of relevant legislation, including Data Protection, Health & Safety, and housing regulations.