Customer Service Coordinator
| Posting date: | 28 January 2026 |
|---|---|
| Salary: | £13.0 to £14.0 per hour |
| Additional salary information: | £26-£27k |
| Hours: | Full time |
| Closing date: | 04 February 2026 |
| Location: | Derby, Derbyshire, DE1 1SN |
| Company: | Hays Specialist Recruitment |
| Job type: | Temporary |
| Job reference: | 4765549_1769592862 |
Summary
Your new company
Working at our client's modern office in Derby, you will report to the Customer Service Manager/Head of Customer Service.
Your new role
- You will provide customers and clients with exceptional aftersales service and management of the rectification of defects.
- Ensure customers experience a smooth transition
- Liaise with customers on the reporting of any issues
- Assist in organising and coordinating maintenance operatives
- Work closely with contractors
- Assist in managing defects to an effective resolution
- Work within the team to maintain a high standard of customer satisfaction results
- Set up new contracts
- Update files
- Take calls
- Respond to emails
- Keep customers updated on progress.
- Book appointments
- Raise work schedules
- Send out appointment letters
- Provide monthly reports
- Develop relationships
What you'll need to succeed
You will have a working in a customer service environment, have excellent communication skills and a telephone manner.
Attention to detail and organisational skills
Use of IT packages - MS Word, Outlook, Excel, PowerPoint
Knowledge of construction, with knowledge of complaint and ombudsman complaint handling.
What you'll get in return
This is a full-time office-based role.
Hours - Thurs 8.30am - 5pm and Fri 8.30am - 4.30pm with a 1-hour lunch
3-month fixed term contract with the potential of leading to a permanent position.Parking
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk