Pension Operations Manager

Posting date:	28 January 2026
Salary:	£37 per hour
Hours:	Full time
Closing date:	27 February 2026
Location:	BS34 7PA
Remote working:	On-site only
Company:	Morson Talent
Job type:	Contract
Job reference:	252241CTO-44957

Summary

Pensions Operations Manager

Location: Filton, Bristol or Broughton, Chester (Hybrid – 2 days working from home)
Rate: £37.00 per hour Umbrella
Contract: 6-month contract with potential for extension

The Opportunity

Morson are recruiting a Pensions Operations Manager on behalf of a global aerospace and defence organisation. This is an excellent contract opportunity for an experienced pensions professional to join a large, complex organisation and play a key role within the UK Group Schemes & Benefits team.

The role can be based in Filton (Bristol) or Broughton (Chester) and offers hybrid working, with two days per week working from home.

We are seeking a candidate with experience working in a large corporate environment or a dedicated pension administration company, who can confidently lead pension operations and manage a wide range of stakeholders.

Role Brief

The Pensions Operations Manager will oversee the operational activities of the in-house pensions team and contribute to the development of a consistent and effective communication strategy across internal and external stakeholders.

The role requires strong organisational and communication skills, a proactive approach, and the ability to build trust across teams and suppliers.

Key Responsibilities

• Oversee day-to-day operational activities of the pensions team, including:

  • Retirement processes, including medical grounds cases

    
    

  • Death benefits recommendations

    
    

  • Income protection claims management

    
    

  • Invoicing and communication campaigns

    
    
    

  • Manage relationships with third-party pension administrators

    
    

  • Continuously review, plan, and improve processes to enhance efficiency, quality, and delivery

    
    

  • Lead regular team meetings to support information sharing and resolve operational issues

    
    

  • Prepare and maintain reports and management information for key stakeholders

    
    

    Additional Role Responsibilities

    • Support the Pensions Project Team across multiple projects at various stages

      
      

    • Work with Pensions Specialists to resolve scheme member queries

      
      

    • Support financial scheme audits (one to two per year)

      
      

    • Organise initiatives and events for supplier promotions

      
      

    • Build strong relationships with key stakeholders across the UK organisation

      
      

      Skills & Competencies

      • Excellent communication skills, both written and verbal

        
        

      • Strong attention to detail and ability to perform under pressure

        
        

      • Outstanding organisational, planning, and multi-tasking abilities

        
        

      • Ability to prioritise workload and meet deadlines

        
        

      • Strong analytical and problem-solving skills

        
        

      • Confidence in engaging with senior stakeholders

        
        

        Experience & Knowledge

        The ideal candidate will have:

        • At least five years’ experience in pension administration

          
          

        • Proven experience supporting and leading teams, ideally within a pension administration environment

          
          

        • Experience working within a large organisation or dedicated pension provider

          
          

        • A solid understanding of project management principles