Operations & Workforce Manager
| Posting date: | 12 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 06 February 2026 |
| Location: | Bristol, BS16 5FJ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A4258-26-0000 |
Summary
Operational & Workforce Management Plan, prepare and coordinate rotas for non-clinical teams and monitoring the effectiveness of such rotas Manage non-clinical staffs annual leave, sickness absence and other workforce requests through Teamnet, ensuring adequate staffing levels and service continuity To allocate, approve and monitor overtime for non-clinical staff, ensuring it is authorised in advance and supported by a clear operational need Proactively identify and resolve rota gaps, short-notice absences and day-to-day operational staffing issues Conduct return-to-work interviews and support absence management processes within non-clinical teams Ensure efficient cover arrangements during planned and unplanned staff absence Staff Management & Support Provide line management support for Team Managers/Leads/Supervisors Manage low-level performance concerns, capability and conduct issues in line with HR policies Support staff wellbeing and maintain a positive, supportive working environment Assist with team meetings and provide operational cover where required Attending and participation in Senior Management Team Meetings Recruitment, Induction & Workforce Processes Supporting the HR Lead with: Non-clinical recruitment processes, including shortlisting, interviews and onboarding Staff inductions, probation reviews and annual appraisals Maintaining accurate workforce records and ensure compliance with employment policies Administrative Oversight & Quality Oversee non-clinical workflows and conduct regular workflow audits to ensure efficiency and consistency Identify and troubleshoot operational issues across non-clinical services Participation in the development and implementation of new non-clinical policies, procedures and protocols Reviewing and updating existing non-clinical policies, procedures and protocols Support continuous improvement of non-clinical systems and ways of working Patient Experience & Communication Respond to and manage low-level patient dissatisfaction and complaints relating to non-clinical services, working with the Patient Experience Lead as required Ensure learning from patient feedback is shared appropriately and used to improve service delivery Collaboration & Leadership Act as the key point of contact for non-clinical operations across the practice Work closely with Executive Managers to provide operational insight and workforce intelligence