Scheduler Repair Planner
| Posting date: | 28 January 2026 |
|---|---|
| Salary: | £13.92 per hour |
| Hours: | Full time |
| Closing date: | 06 February 2026 |
| Location: | Maidstone, Kent |
| Remote working: | On-site only |
| Company: | Neway International Ltd |
| Job type: | Contract |
| Job reference: | OR21960 |
Summary
Neway International are seeking Schedulers to join our client based with Southern Housing.
Location: The Oasts, Newnham Court Village, Bearsted Road, Maidstone, Kent, ME14 5LH
Hours: 35 per week
Start Date: 09 February 2026
Duration: ongoing
About the Client
Southern Housing is one of the UK’s largest housing providers, delivering responsive, customer‑focused services across a wide and diverse property portfolio. Their Contract Services team plays a key role in ensuring repairs, maintenance, and reactive works are scheduled efficiently to support residents and maintain service standards.
The Role
The Scheduler will support the delivery of reactive maintenance services by coordinating appointments, allocating work to operatives, and ensuring jobs are completed within agreed timescales. This role requires excellent organisational skills, strong communication, and the ability to manage a high‑volume workload in a fast‑paced environment.
Schedulers act as a central point of contact, ensuring repairs are booked accurately, operatives are deployed effectively, and residents receive timely updates.
Key Responsibilities
Schedule and allocate reactive maintenance jobs to operatives based on location, skillset, and availability.
Manage diaries and ensure appointments are booked within service level agreements.
Liaise with residents, contractors, and internal teams to coordinate works and resolve queries.
Update systems with accurate job notes, status changes, and completion details.
Monitor progress of repairs and follow up on outstanding or overdue tasks.
Handle inbound calls and emails relating to repairs, appointments, and scheduling queries.
Support the Contract Services team with administrative tasks as required.
Maintain high levels of customer service and professionalism at all times.
Candidate Requirements
Experience in scheduling, coordination, repairs administration, or a similar fast‑paced administrative role.
Strong organisational and time‑management skills.
Confident communicator with the ability to liaise effectively with residents, operatives, and internal teams.
Ability to work under pressure and manage competing priorities.
Good IT skills, including use of scheduling or housing management systems.
Customer‑focused approach with a commitment to service excellence.
Ability to work both independently and as part of a team.
Location: The Oasts, Newnham Court Village, Bearsted Road, Maidstone, Kent, ME14 5LH
Hours: 35 per week
Start Date: 09 February 2026
Duration: ongoing
About the Client
Southern Housing is one of the UK’s largest housing providers, delivering responsive, customer‑focused services across a wide and diverse property portfolio. Their Contract Services team plays a key role in ensuring repairs, maintenance, and reactive works are scheduled efficiently to support residents and maintain service standards.
The Role
The Scheduler will support the delivery of reactive maintenance services by coordinating appointments, allocating work to operatives, and ensuring jobs are completed within agreed timescales. This role requires excellent organisational skills, strong communication, and the ability to manage a high‑volume workload in a fast‑paced environment.
Schedulers act as a central point of contact, ensuring repairs are booked accurately, operatives are deployed effectively, and residents receive timely updates.
Key Responsibilities
Schedule and allocate reactive maintenance jobs to operatives based on location, skillset, and availability.
Manage diaries and ensure appointments are booked within service level agreements.
Liaise with residents, contractors, and internal teams to coordinate works and resolve queries.
Update systems with accurate job notes, status changes, and completion details.
Monitor progress of repairs and follow up on outstanding or overdue tasks.
Handle inbound calls and emails relating to repairs, appointments, and scheduling queries.
Support the Contract Services team with administrative tasks as required.
Maintain high levels of customer service and professionalism at all times.
Candidate Requirements
Experience in scheduling, coordination, repairs administration, or a similar fast‑paced administrative role.
Strong organisational and time‑management skills.
Confident communicator with the ability to liaise effectively with residents, operatives, and internal teams.
Ability to work under pressure and manage competing priorities.
Good IT skills, including use of scheduling or housing management systems.
Customer‑focused approach with a commitment to service excellence.
Ability to work both independently and as part of a team.