E-Commerce and Customer Operations Specialist
| Posting date: | 28 January 2026 |
|---|---|
| Salary: | £27,000 to £30,000 per year |
| Hours: | Full time |
| Closing date: | 27 February 2026 |
| Location: | Cannock, Staffordshire |
| Remote working: | On-site only |
| Company: | Proactive Personnel (West Midlands) Ltd |
| Job type: | Contract |
| Job reference: | TTPCOM |
Summary
Job Description:
Manage and maintain the company’s online shop and support customer orders and enquiries. Duties include updating product information, helping customers order online, processing orders, and maintaining customer records. The role also involves basic reporting, outbound customer contact, and supporting internal systems and processes.
Key Requirements:
• Customer service or order processing experience
• Confident using phone and email
• Experience using e-commerce systems
• Good IT skills (Outlook, Excel)
• Organised, accurate, and reliable
Desirable:
• CRM experience
• Interest in IT or process improvement
Benefits:
• 23 days holiday plus bank holidays
• Pension and life insurance
• Hybrid working considered after probation
Manage and maintain the company’s online shop and support customer orders and enquiries. Duties include updating product information, helping customers order online, processing orders, and maintaining customer records. The role also involves basic reporting, outbound customer contact, and supporting internal systems and processes.
Key Requirements:
• Customer service or order processing experience
• Confident using phone and email
• Experience using e-commerce systems
• Good IT skills (Outlook, Excel)
• Organised, accurate, and reliable
Desirable:
• CRM experience
• Interest in IT or process improvement
Benefits:
• 23 days holiday plus bank holidays
• Pension and life insurance
• Hybrid working considered after probation