Estates Helpdesk and Facilities Team Leader
| Posting date: | 27 January 2026 |
|---|---|
| Salary: | £31,049.00 to £37,796.00 per year |
| Additional salary information: | £31049.00 - £37796.00 a year |
| Hours: | Full time |
| Closing date: | 09 February 2026 |
| Location: | Wakefield, WF2 0XW |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9174-26-0012 |
Summary
Communication and Relationship Responsibilities Create and maintain positive communications with internal and external stakeholders. Must possess excellent communication and interpersonal skills with the ability to work across all stakeholder groups at all levels in a focused and diplomatic way. The ability to demonstrate tact and sensitivity, using persuasive skills to produce best outcomes. Convey a personal commitment to embrace the YAS values as detailed in the YAS behavioural framework. Can present detailed information in an understandable format to a wide range of audiences. Must have the ability to receive and interpret complex information. Strong IT skills across all Microsoft packages. Liaise with Facilities Manager and the wider capital projects team to ensure strategy alignment. To manage the YAS reactive maintenance contract, liaising with external contractors, and building strong relationships. Analytical and Judgemental Responsibilities The ability to analyse and interpret complex information across both the planned and reactive elements of contractor performance. For example, engineer attendance within service level agreements, first time fix rates, as well the internal performance of the Help Desk team, for example, call answer times and correct triage and allocation of the workstream. To produce detailed reporting on all areas of estates performance to the senior leadership team in Estates. To monitor all activity into the Estates Helpdesk and maintain an accurate job management system. Planning and Organisational Responsibilities To effectively manage the Estates Helpdesk to provide a trust leading facilities management service. To effectively analyse the Estates helpdesk workstream to ensure appropriate allocation of works to both internal operatives and external contractors. To ensure full utilisation of the administrative team and Estates Caretakers. To manage any internal job and asset management system.Policy and Service Development Responsibilities Take an active role in developing and implementing department policies and standard operating procedures. Financial, Physical and Information Resource Responsibilities Positively influence department budgets through the effective triage of the Estates helpdesk workstream. Management of the Helpdesk resource budget. Provide detailed financial reporting on contractor expenditure and productivity. Identifying financial risks and expenditure limits and raising awareness to stakeholders. Provide detailed performance reporting across a wide range of KPIs for senior management. To be an authorised signatory for timesheets for supervised staff. Monitor the accuracy of purchase orders raised by your team. Approve travel expenses. Research and Audit Responsibilities Provide a robust quality assurance programme to measure the compliance and effectiveness of the Estates helpdesk. Leadership, Management, Training and Supervision Responsibilities Be the first point of contact for team employee relations issues, investigating and resolving complaints and identifying learnings. Promote an open, fair and collaborative team culture using effective team communication, regular 121s, annual performance appraisals. Motivate, develop and support your team to achieve department KPIs. Assist, as required, in the recruitment and selection process e.g. by participating in interview panels/assessment centres and completing the role of appointing officer. Training of new Help Desk staff on all processes and electronic systems. Corporate Responsibilities It is the responsibility of each member of staff to ensure that they maintain the confidentiality and security of all information in accordance with the requirements of the General Data Protection Regulation (GDPR), Data Protection Act 2018, the common law duty of confidentiality and, for the protection of patient confidentiality, the principles ofCaldicott. Managers should also ensure that their staff are aware of their obligations under legislation such as the Freedom of Information Act 2000; Computer Misuse Act 1990, and that staff are updated with any changes or additions relevant to legislation. Staff must be aware of and adhere to the provisions of the Health and Safety at Work Act and to ensure their own safety and the safety of colleagues and patients. Mandatory training requirements that are relevant to the post must be decided during Personal Development Review and a training plan developed. Staff should be aware of their individual responsibilities under the Equal Opportunities Policy and ensure that they adhere to the provisions of the policy. Individuals are also required to comply with the policies, procedures, and protocols in place within the Trust. This job description is not meant to be exhaustive. It describes the main duties and responsibilities of the post. It may be subject to change in the light of developing organisational and service needs and wherever possible change will follow consultation with the post-holder. Safeguarding Children To recognise and report to the appropriate authorities any concerns regarding Child Protection issues to include possible child abuse. Under section 11 of the Children Act 2004 all NHS staff must ensure that their functions are discharged with regard to the need to safeguard and promote the welfare of children (Working Together to Safeguard Children 2015). http://www.workingtogetheronline.co.uk/index.html Safeguarding Adults To recognise and report to the appropriate authorities any concerns regarding Vulnerable Adult issues to include social care and mental health. All staff must comply with mandatory training requirements and ensure that adult safeguarding is embedded as an essential part of their daily practice.