Customer Service Officer
| Posting date: | 27 January 2026 |
|---|---|
| Salary: | £18.00 to £18.42 per hour |
| Hours: | Full time |
| Closing date: | 26 February 2026 |
| Location: | North London, London, NW5 2AA |
| Company: | Daniel Owen Ltd |
| Job type: | Temporary |
| Job reference: | 26012026_1769504894 |
Summary
Customer Service Officer
Location: North London
Type: Temporary (Ongoing)
Rate: £18.42 PAYE
Schedule: Hybrid
Hours: 36 hours per week
Social Housing Experience Required
Daniel Owen are proud to be representing a well-known client based in the North London area, who are looking for a highly skilled Customer Service Officer to join their team.
Key Responsibilities:-
Follow call handling procedures for making and recording calls
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Make contact with allocated cases
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Input all gathered data onto local and national systems
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Complete internal case reporting forms
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Meet data return requirements
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Prioritise new and ongoing cases
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Allocate cases as required
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Address customer queries and support those with accessibility needs
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Identify and flag any high-risk or safeguarding concerns during contact
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Attend regular contact tracing meetings