Education Transformation Support Officer (Access to Education)
| Posting date: | 23 January 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 06 February 2026 |
| Location: | Blaenau Gwent, Wales |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Blaenau Gwent County Borough Council |
| Job type: | Permanent |
| Job reference: | REQ000226 |
Summary
We are looking for a motivated and organised Education Transformation Support Officer to join our busy Resources and Planning team. This role is essential in ensuring the efficient processing of home-to-school transport and school admissions applications, supporting families, schools, and the wider service to deliver high-quality educational access across the local authority. The team is committed to making a meaningful difference to children, young people, and families and improving educational access within the Blaenau Gwent.
As part of the team, you will play a key role in maintaining accurate records, supporting policy development, and contributing to key processes such as appeals and complaint investigations. This is an excellent opportunity for someone who enjoys working in a busy, people-focused environment with real impact on the local community.
Key Responsibilities
• Support the Education Transformation Officer in delivering an effective Admissions & Home to School Transport function.
• Collate and prepare information for Admissions and Home to School/Post-16 Transport Appeal panels.
• Liaising with Contractors in relation to the delivery of Home to School transport
• Assist in the development and review of policies relating to admissions and transport, making recommendations where appropriate.
• Coordinate and respond to day-to-day queries related to Home to School Transport provision.
• Liaise with schools and families regarding transport arrangements.
• Process applications using the CAPITA transport and admissions software system.
• Assist with the development of the CAPITA system for Admission and Home to School Transport
• Support the investigation of parental complaints relating to home-to-school transport.
• Assist with checking invoices in relation to contractor payments.
• Adhere to the organisation’s Health, Safety and Welfare policy and demonstrate a strong commitment to Equality, Diversity and Inclusion.
• Carry out any other duties appropriate to the role as requested by the Education Transformation Officer.
We’re looking for someone who:
• Has excellent organisational and administrative skills.
• Communicates confidently with families, schools, and external organisations.
• Works well under pressure and can manage multiple deadlines.
• Is confident using digital systems—experience with CAPITA is an advantage, but training can be provided.
• Has a positive, solution-focused attitude and enjoys working collaboratively.
Thorough pre-employment screening is undertaken during the recruitment process. The postholder will be required to complete an application for an Enhanced Disclosure of Criminal Records.
Access to a vehicle for work purposes is a requirement of the role.
For information on the re-employment and re-engagement of former employees please refer to the Council’s Pay Policy.
About us
At Blaenau Gwent, we are passionate about the work we do and the impact we have. We empower our staff to make meaningful changes and take action to enhance our services.
Want to ask us a question?
For further information or if you would like to have an informal discussion, please contact Eleri Griffiths, Education Transformation Officer.
Closing Date: 6th February 2026 At 12:00 midnight
Interview Date: 26th February 2026
As part of the team, you will play a key role in maintaining accurate records, supporting policy development, and contributing to key processes such as appeals and complaint investigations. This is an excellent opportunity for someone who enjoys working in a busy, people-focused environment with real impact on the local community.
Key Responsibilities
• Support the Education Transformation Officer in delivering an effective Admissions & Home to School Transport function.
• Collate and prepare information for Admissions and Home to School/Post-16 Transport Appeal panels.
• Liaising with Contractors in relation to the delivery of Home to School transport
• Assist in the development and review of policies relating to admissions and transport, making recommendations where appropriate.
• Coordinate and respond to day-to-day queries related to Home to School Transport provision.
• Liaise with schools and families regarding transport arrangements.
• Process applications using the CAPITA transport and admissions software system.
• Assist with the development of the CAPITA system for Admission and Home to School Transport
• Support the investigation of parental complaints relating to home-to-school transport.
• Assist with checking invoices in relation to contractor payments.
• Adhere to the organisation’s Health, Safety and Welfare policy and demonstrate a strong commitment to Equality, Diversity and Inclusion.
• Carry out any other duties appropriate to the role as requested by the Education Transformation Officer.
We’re looking for someone who:
• Has excellent organisational and administrative skills.
• Communicates confidently with families, schools, and external organisations.
• Works well under pressure and can manage multiple deadlines.
• Is confident using digital systems—experience with CAPITA is an advantage, but training can be provided.
• Has a positive, solution-focused attitude and enjoys working collaboratively.
Thorough pre-employment screening is undertaken during the recruitment process. The postholder will be required to complete an application for an Enhanced Disclosure of Criminal Records.
Access to a vehicle for work purposes is a requirement of the role.
For information on the re-employment and re-engagement of former employees please refer to the Council’s Pay Policy.
About us
At Blaenau Gwent, we are passionate about the work we do and the impact we have. We empower our staff to make meaningful changes and take action to enhance our services.
Want to ask us a question?
For further information or if you would like to have an informal discussion, please contact Eleri Griffiths, Education Transformation Officer.
Closing Date: 6th February 2026 At 12:00 midnight
Interview Date: 26th February 2026
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.