Ward Clerk - SMART
| Posting date: | 22 January 2026 |
|---|---|
| Salary: | £24,465.00 per year |
| Additional salary information: | £24465.00 a year |
| Hours: | Full time |
| Closing date: | 04 February 2026 |
| Location: | Gillingham, ME7 5NY |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9275-26-0027 |
Summary
Job Purpose The post holder will provide administrative support to the SMART Virtual Team, ensuring smooth, efficient, and safe operation of virtualcare pathways. This role supports clinicians by maintaining accurate digital records, coordinating patient information, and acting as a key point of contact for patients, families, and partner services. Key Responsibilities Virtual Patient Administration Admit, discharge, and transfer patients onto the Virtual Ward and Bed Management systems. Review EDNs as required and ensure all patient details are accurate and up to date on OASIS/PAS and other digital platforms. Update virtual bed occupancy information to support nursing and clinical decisionmaking. Collect and record demographic, ethnic, and religious data in line with Trust requirements. Provide accurate, timely updates for the daily service SITREP, ensuring clear visibility of performance and operational status. Digital Records & Documentation Receive, audit, and maintain patient casenotes (digital and physical), ensuring availability for virtual ward rounds and clinical reviews. File, update, and maintain patient records, ensuring accuracy of front sheets and documentation. Prepare digital documentation for clinical teams, including EDNs, GP notifications, and followup information. Ensure all information is correctly entered into admission logs and crossreference systems. Clinical Support Administration Support prescription processing by coordinating with Pharmacy when required. Arrange outpatient appointments, followup bookings, and virtual consultations as directed. Arrange ambulance or patient transport where authorised. Communication & Customer Service Act as the first point of contact for telephone enquiries from patients, relatives, GPs, and external agencies, responding with courtesy and professionalism. Relay messages accurately to clinical and administrative staff. Support patients and families with general enquiries throughout their virtualward stay. Liaise with internal departments, community teams, GP surgeries, Social Services, and other hospitals as required. Operational & Administrative Support Order and maintain stationery and administrative supplies for the Virtual Ward team. Complete routine maintenance requests for Estates as required. Photocopy, scan, and send documentation in line with Trust policies. Provide cover for colleagues during periods of annual leave or sickness. Ensure all mandatory training is up to date and adhere to all Trust policies and procedures. Undertake any other duties as directed by the Line Manager, Senior Nurse, or Management Team.