Help Desk Operator
| Posting date: | 22 January 2026 |
|---|---|
| Salary: | £30,546.00 to £32,207.00 per year |
| Additional salary information: | £30546.00 - £32207.00 a year |
| Hours: | Full time |
| Closing date: | 05 February 2026 |
| Location: | London, SW10 9HN |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9289-CR-91 |
Summary
Liaise with Estates teams, contractors, and other stakeholders to coordinate timely responses to maintenance and facilities-related issues. Maintains clear and tactful communication with service users, often required to persuade or reassure individuals who may be upset, confused, or resistant, and to overcome barriers to understanding (e.g., language, technical terms, or emotional distress). Supports the resolution of routine and non-routine issues, providing advice and straightforward instruction to service users and colleagues, and adapting communication style to suit different audiences or overcome barriers. Responsible for maintaining and updating multiple information systems (CAFM, reporting databases), regularly reviewing and validating data for audit and compliance purposes. Analyses helpdesk performance data, identifies trends or recurring problems, and recommends changes to improve service delivery. Categorises feedback, identifies recurring themes, and recommends changes to procedures or workflows to improve service delivery. Uphold Trust policies and procedures, including those related to information governance, health and safety, and Estates compliance.