Help Desk Advisor
| Posting date: | 22 January 2026 |
|---|---|
| Salary: | £30,546.00 to £32,207.00 per year |
| Additional salary information: | £30546.00 - £32207.00 a year |
| Hours: | Full time |
| Closing date: | 04 February 2026 |
| Location: | London, SE5 9RS |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9213-26-0072 |
Summary
To support the delivery of Patient Advice and Liaison Service To process information requests, compliments and feedback in line with the Standard Operating Procedure for Patient Advice and Liaison Service, using available templates and documents To resolve MyChart enquiries or Subject Access applications (requests for copy records) either in person or email. To handle basic casework as instructed by the Support Officer and Helpdesk Lead or the leadership team of the Patient Advice and Liaison Service To record contacts using the Trusts risk management system (Inphase) in line with Key Performance Indicators specified To support the delivery of the interpreting contract As directed, to be responsible for booking process interpreters and other communication aids/support (e.g. BSL, Braille, audio) ensuring that the service operates effectively and professionally, in line with the operational guidelines. To document in the patient record (EPIC) any communication preferences and to promote staff awareness of recording communication preferences to ensure patients receive information in appropriate formats to meet their needs. This is required for the Trust to meet its duties under equalities legislation and the Accessible Information Standards To deal with telephone enquiries relating to interpreting and communication aids, support requests for support with the telephone handsets and interpreters on wheels, reporting faults or repairs to Patient Advice and Liaison Service Manager Over the weekends, to support of the delivery of the volunteering function To open and close the volunteers hub when required. To issue meal vouchers to volunteers on shifts when required. To ensure that information about vouchers issued is recorded and shared appropriately General The post holder has a general duty of care for their own health, safety and wellbeing and that of work colleagues, visitors and patients within the hospital, in addition to any specific risk management or clinical governance accountabilities associated with this post. To observe the rules, policies, procedures and standards of King's College Hospital NHS Trust together with all relevant statutory and professional obligations. To live and role model the Kings Values of: Kind: we show compassion and understanding and bring a positive attitude to our work. Respectful : we promote equality, are inclusive and honest speaking up when needed. Team: We support each other, communicate openly and are reassuringly professional To observe and maintain strict confidentiality of personal information relating to patients and staff. To be responsible, with management support, for their own personal development and to actively contribute to the development of colleagues. This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review in consultation with the post holder. All employees must hold an 'nhs.net' email account which will be the Trust's formal route for email communication. Everyone is responsible for promoting inclusion no matter their role or team. At Kings, we want to create an environment where everyone feels valued, respected and welcomed Safeguarding The Trust takes the issues of Safeguarding Children, Adults and addressing Domestic Abuse very seriously. All employees have a responsibilityto support the organisation in our duties by; attending mandatory training on safeguarding children and adults familiarising themselves with the Trust's processes for reporting concerns reportingany safeguarding child or adult concerns appropriately Infection Control Statement The post holder has an important responsibility for and contribution to infection control and must be familiar with the infection control and hygiene procedures and requirements when in clinical areas. The post holder has an important responsibility for and contribution to make to infection control and must be familiar with the infection control and hygiene requirements of this role. These requirements are set out in the National Code of Practice on Infection Control and in local policies and procedures which will be made clear during your induction and subsequent refresher training. These standards must be strictly complied with at all times.