ICT Support Engineer
| Posting date: | 22 January 2026 |
|---|---|
| Salary: | £24,937.00 to £26,598.00 per year |
| Additional salary information: | £24937.00 - £26598.00 a year |
| Hours: | Full time |
| Closing date: | 02 February 2026 |
| Location: | Dudley, DY2 0UW |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9285-26-0043 |
Summary
This is a great opportunity to join the IT Service Desk. The team are currently temporarily based out of Heath Lane Hospital in West Bromwich, moving to a location in Pear Tree Lane, Dudley. The successful candidates will be expected to participate in a rota to ensure the Service Desk core operating hours (8am to 6pm) are covered. Main responsibilities are: Managing the ICT Service desk telephone calls and incidents. Escalating any incidents and service requests that you cant resolve, to senior members of staff. Have a 'service orientated' approach to work, having excellent customer service skills To work as a member of a team, encouraging knowledge sharing across the team. Manage daily tasks and activities which may require reprioritisation to satisfy changing business needs