Senior Field Support Engineer
| Posting date: | 19 January 2026 |
|---|---|
| Salary: | £31,049.00 to £37,796.00 per year |
| Additional salary information: | £31049.00 - £37796.00 a year |
| Hours: | Full time |
| Closing date: | 02 February 2026 |
| Location: | Dudley, DY2 0UW |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9285-26-0042 |
Summary
Provide general help desk telephone support including support of all Microsoft products. Manage and prioritise technical support workloads providing ICT Support & Implementation Services to all users of the ICT Hardware and Software. Install new hardware and software for users as required Ensure all desktop PCs and laptops are built to the current Gold Image and process and install appropriate software for each use case. Configure email accounts on desktop PCs, laptops an iPads etc within user profiles. Support Multi-Function Device print/scan hardware and liaise with the leasing company to manage fault resolutions. Use Expertise to recommend specifications of software and ICT hardware to resolve 2nd line support deliverables. Be able to provide meaningful instruction to users at their technical level of understanding, and be able to advise users on best practice (E.g. File management and Storage issues). Escalate the priority of calls in accordance with Digital Services Service Desk procedures. The post-holder will contribute to the planning and implementation of project work Carry out network audits such as asset location and security checks. Proactively research, develop and test new hardware, devices, software, solutions, utilities and tools for more efficient working. Work as a project resource in conjunction with the assigned Project manager. Configure and deploy Trust Smart Phone, Android, IOS and remote working Tokens. To undertake any other duties of a similar nature consistent with the responsibilities of this post in order to provide a quality Digital Support service. May be required to provide on call cover provision in line with Agenda for Change terms and conditions. To provide initial advice to staff on the purchase of suitable hardware and software for PC based systems following agreed standards.