Workplace Host
| Posting date: | 21 January 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 20 February 2026 |
| Location: | EC2M 2AT |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 151494 |
Summary
Workplace Host
Contract: Banking
Location: London, EC2M 2AT
Hours of work: 40
Contract Type: Permanent
We are recruiting a polished, proactive, customer-focused Workplace Host to help deliver an exceptional workplace experience at SMBC’s prestigious London office, located at 100 Liverpool Street.
Job Description
As the first point of contact for colleagues, visitors and VIP guests, you will play a key role in shaping a welcoming, seamless, and memorable environment.
This position is ideal for someone who thrives in a high-end Front of House setting, enjoys building strong relationships, and excels at delivering 5 star service in a corporate environment.
Key Responsibilities
Provide an outstanding front-of-house and workplace experience, ensuring a warm and professional welcome for all guests and colleagues.
Act as a central point of contact for workplace enquiries, supporting needs across reception, lobby and office floors.
Build strong relationships and deliver personalised service, capturing individual preferences and tailoring support accordingly.
Respond promptly to enquiries in person, by phone and via email, ensuring timely and accurate communication.
Support office events, hospitality moments, wellbeing initiatives and colleague engagement activities.
Ensure all workplace areas are maintained to the highest standards, reporting issues and coordinating with relevant teams.
Conduct floor walks, lobby checks and building tours with confidence and professionalism.
Work collaboratively with workplace management, service providers and internal departments to maintain a polished, efficient and safe environment.
Professional and Personal Competencies/Qualifications
Strong background in customer service, hospitality, front-of-house or workplace coordination.
Confident communicator with a warm, professional, people focused approach.
Excellent attention to detail, accuracy and ability to multitask in a fast-paced environment.
Comfortable working both independently and as part of a wider team.
Positive, adaptable, proactive and solution driven.
Strong organisational skills with a polished and professional presentation.
Good working knowledge of MS Office and general workplace systems.
If you feel you have the experience and the passion to deliver an exceptional workplace experience, please apply now.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Banking
Location: London, EC2M 2AT
Hours of work: 40
Contract Type: Permanent
We are recruiting a polished, proactive, customer-focused Workplace Host to help deliver an exceptional workplace experience at SMBC’s prestigious London office, located at 100 Liverpool Street.
Job Description
As the first point of contact for colleagues, visitors and VIP guests, you will play a key role in shaping a welcoming, seamless, and memorable environment.
This position is ideal for someone who thrives in a high-end Front of House setting, enjoys building strong relationships, and excels at delivering 5 star service in a corporate environment.
Key Responsibilities
Provide an outstanding front-of-house and workplace experience, ensuring a warm and professional welcome for all guests and colleagues.
Act as a central point of contact for workplace enquiries, supporting needs across reception, lobby and office floors.
Build strong relationships and deliver personalised service, capturing individual preferences and tailoring support accordingly.
Respond promptly to enquiries in person, by phone and via email, ensuring timely and accurate communication.
Support office events, hospitality moments, wellbeing initiatives and colleague engagement activities.
Ensure all workplace areas are maintained to the highest standards, reporting issues and coordinating with relevant teams.
Conduct floor walks, lobby checks and building tours with confidence and professionalism.
Work collaboratively with workplace management, service providers and internal departments to maintain a polished, efficient and safe environment.
Professional and Personal Competencies/Qualifications
Strong background in customer service, hospitality, front-of-house or workplace coordination.
Confident communicator with a warm, professional, people focused approach.
Excellent attention to detail, accuracy and ability to multitask in a fast-paced environment.
Comfortable working both independently and as part of a wider team.
Positive, adaptable, proactive and solution driven.
Strong organisational skills with a polished and professional presentation.
Good working knowledge of MS Office and general workplace systems.
If you feel you have the experience and the passion to deliver an exceptional workplace experience, please apply now.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.