Customer Service Administrator
| Posting date: | 20 January 2026 |
|---|---|
| Salary: | £25,000 per year |
| Additional salary information: | Basic salary, plus bonus & benefits |
| Hours: | Full time |
| Closing date: | 19 February 2026 |
| Location: | Cricklade, Swindon, SN6 6HE |
| Remote working: | On-site only |
| Company: | MacFarlane Group |
| Job type: | Permanent |
| Job reference: | MCF1394 |
Summary
Customer Service Administrator
Location: Cricklade, Swindon
Hours of work: Monday to Friday, 9am to 5pm
Package: Basic annual salary up to £25,000 increasing to £26,000 upon successful completion of passing probation + Bonus and other company benefits
The Company
GWP is a leading packaging manufacturer in the Southwest UK. We are looking for a Customer Service Co-ordinator to join our established team. You will become part of a business established for more than 30 years with a strong history of producing sustainable and environmentally friendly packaging. Being part of Macfarlane PLC (the UK's largest packaging distributor) and experiencing strong growth over the past three years, GWP can offer career progression opportunities for talented and hard-working individuals.
The Customer Service Administrator Role
Reporting to the Senior Customer Service Co-Ordinator, this is a fantastic opportunity to join a growing business in Cricklade where you will be a valued member of an internal small and hardworking customer-focused team. We are looking for an enthusiastic individual who has sound customer service and organisation skills.
This role is a great opportunity if you are at the start of your career and looking for development opportunities within the packaging industry. Due to the location of our site, ideally your own transport would be preferred.
Customer Service Administrator Key Responsibilities
As a Customer Service Co-ordinator, it will be your job to manage customers' enquiries, requests and orders, ensuring that all communications are professional, polite and productive.
* Building a rapport with customers and delivering excellent customer service.
* Processing customer orders efficiently and accurately in a timely manner.
* Placing orders & building working relationships with key suppliers.
* Liaising with internal production, warehouse and transport regarding the manufacture and delivery of our orders.
* Prioritising own workload with attention to detail and multitasking.
About You
Any or all of the following skills and experience would make you a good candidate for this position. If you have similar experience working within an office/academic environment and can demonstrate transferrable skills, even better.
* Skills to provide excellent communication and customer service both in person and virtually.
* Competent levels of numeracy and literacy.
* The ability to follow correct procedures and processes. Well-presented and punctual.
* Ability to work independently and as part of a team to demanding timescales in a dynamic environment.
* Good time management and ability to prioritise tasks.
* Hard-working and focused on housekeeping.
* Excellent communication
* Office 365 (Word, Excel, Outlook) product experience
Benefits You'll Receive
You will earn a competitive basic starting salary alongside a generous and achievable annual bonus scheme.
Additional benefits you will receive include:
* Annual bonus scheme
* 23 days annual leave plus all public/bank holidays
* Long service awards (10-40 years)
* Contributory pension scheme
* Free on-site parking
* Employee assistance programme (EAP) to support and advise with well-being and any issues
How to Apply/Next Steps
Please click 'Apply' to make an application, ensuring that your CV is up-to-date and relevant.
All applications will be acknowledged, and shortlisted applicants will typically hear from us within two to three weeks. We will notify unsuccessful applicants at the end of the process. However, if you haven't heard from us within four weeks of applying, please assume your application has been unsuccessful.
We welcome applications from people of all backgrounds. Should you require any adjustments or support during the recruitment process, please contact our recruitment team directly.
NO RECRUITMENT AGENCIES, PLEASE
Location: Cricklade, Swindon
Hours of work: Monday to Friday, 9am to 5pm
Package: Basic annual salary up to £25,000 increasing to £26,000 upon successful completion of passing probation + Bonus and other company benefits
The Company
GWP is a leading packaging manufacturer in the Southwest UK. We are looking for a Customer Service Co-ordinator to join our established team. You will become part of a business established for more than 30 years with a strong history of producing sustainable and environmentally friendly packaging. Being part of Macfarlane PLC (the UK's largest packaging distributor) and experiencing strong growth over the past three years, GWP can offer career progression opportunities for talented and hard-working individuals.
The Customer Service Administrator Role
Reporting to the Senior Customer Service Co-Ordinator, this is a fantastic opportunity to join a growing business in Cricklade where you will be a valued member of an internal small and hardworking customer-focused team. We are looking for an enthusiastic individual who has sound customer service and organisation skills.
This role is a great opportunity if you are at the start of your career and looking for development opportunities within the packaging industry. Due to the location of our site, ideally your own transport would be preferred.
Customer Service Administrator Key Responsibilities
As a Customer Service Co-ordinator, it will be your job to manage customers' enquiries, requests and orders, ensuring that all communications are professional, polite and productive.
* Building a rapport with customers and delivering excellent customer service.
* Processing customer orders efficiently and accurately in a timely manner.
* Placing orders & building working relationships with key suppliers.
* Liaising with internal production, warehouse and transport regarding the manufacture and delivery of our orders.
* Prioritising own workload with attention to detail and multitasking.
About You
Any or all of the following skills and experience would make you a good candidate for this position. If you have similar experience working within an office/academic environment and can demonstrate transferrable skills, even better.
* Skills to provide excellent communication and customer service both in person and virtually.
* Competent levels of numeracy and literacy.
* The ability to follow correct procedures and processes. Well-presented and punctual.
* Ability to work independently and as part of a team to demanding timescales in a dynamic environment.
* Good time management and ability to prioritise tasks.
* Hard-working and focused on housekeeping.
* Excellent communication
* Office 365 (Word, Excel, Outlook) product experience
Benefits You'll Receive
You will earn a competitive basic starting salary alongside a generous and achievable annual bonus scheme.
Additional benefits you will receive include:
* Annual bonus scheme
* 23 days annual leave plus all public/bank holidays
* Long service awards (10-40 years)
* Contributory pension scheme
* Free on-site parking
* Employee assistance programme (EAP) to support and advise with well-being and any issues
How to Apply/Next Steps
Please click 'Apply' to make an application, ensuring that your CV is up-to-date and relevant.
All applications will be acknowledged, and shortlisted applicants will typically hear from us within two to three weeks. We will notify unsuccessful applicants at the end of the process. However, if you haven't heard from us within four weeks of applying, please assume your application has been unsuccessful.
We welcome applications from people of all backgrounds. Should you require any adjustments or support during the recruitment process, please contact our recruitment team directly.
NO RECRUITMENT AGENCIES, PLEASE