Universal Credit Operational Manager

Posting date:	20 January 2026
Salary:	£38,772 to £39,621 per year
Hours:	Full time
Closing date:	26 January 2026
Location:	Dolgellau
Company:	Government Recruitment Service
Job type:	Permanent
Job reference:	442966/1

Summary

Are you a Welsh speaker looking for a role where you can use your language skills and make a positive impact in your community? Join us at the Department for Work and Pensions (DWP) as an Operational Manager and lead a team of Work Coaches dedicated to helping people into employment.

Help shape futures in Dolgellau & Machynlleth – lead a team making a real difference in people’s lives while using your Welsh language skills every day.

Ready to lead, inspire, and make a difference? Apply today and help us build a stronger future for Dolgellau & Machynlleth.

Join us as a UC Operational Manager and lead a team of Work Coaches dedicated to helping people into employment. This is a dynamic leadership role where you’ll inspire your team, drive performance, and build strong partnerships with the local community to create real opportunities.

What you’ll do:

• Lead, coach, and develop a high-performing team to deliver excellent customer service and meet national performance targets.
• Foster an inclusive, supportive environment where diverse ideas and perspectives thrive.
• Motivate and empower colleagues through regular feedback, performance reviews, and skills development.
• Communicate change with clarity and purpose, providing visible leadership and direction.
• Identify priorities and risks, driving continuous improvement and quality outcomes.
• Build strong relationships with internal teams and external partners to connect people with local labour market opportunities.
• Support Work Coaches in delivering tailored interventions for all customers, including those with complex needs or disabilities.

What we’re looking for: A confident leader who can inspire others, collaborate effectively, and make a real impact in the community. You’ll be passionate about helping people into work and committed to delivering exceptional service.

This role is an office based, customer facing position covering both Dolgellau & Machynlleth Jobcentres with weekly travel between the two offices.

Hybrid working will not be considered at this time. Travel across the District is expected.

Proud member of the Disability Confident employer scheme

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.