Hearing Centre Casework Manager
| Posting date: | 20 January 2026 |
|---|---|
| Salary: | £30,485 per year |
| Hours: | Full time |
| Closing date: | 26 January 2026 |
| Location: | Pontypridd |
| Company: | Government Recruitment Service |
| Job type: | Temporary |
| Job reference: | 443681/1 |
Summary
Are you an effective problem solver with the ability to interpret legislation and analyse information from a variety of sources?
Can you influence and communicate with senior officials and stakeholders?
If so, we’d love to hear from you!
The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.
We’re working hard to:
- Make roads safer
- Improve services for our customers
- Make road transport greener and healthier
- Harness the potential of technology and data
- Grow and level up the economy
Joining our department comes with many benefits, including:
- Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
- Flexible working options where we encourage a great work-life balance.
Read more in the Benefits section below!
Find out more about what it's like working at DVSA
Join us as a Hearing Centre Casework Manager within the Office of the Traffic Commissioner. You’ll manage complex Public Inquiry casework and other hearings, ensuring all processes meet legislative timescales. This role involves providing case management support, mentoring, and coaching to Casework Officers to improve quality and standards. You’ll work closely with Traffic Commissioners and OTC colleagues across hearing centres, playing a key role in the licensing and regulation of operators, drivers, and public service vehicles.
Your responsibilities will include, but aren’t limited to:
- Preparation and management of public inquiry and other hearing cases to be heard by TCs.
- Ensuring that letters calling parties to the hearings, and evidence bundles are completed in accordance with the Statutory Documents, operating instructions, and service level agreement (SLA).
- Ensuring that actions arising from hearings are progressed, a clear record is made of the outcome and cases are referred to the relevant OTC teams as appropriate.
- Make, and progress, evidence-based decisions on cases under the delegated authority provided by the TCs in accordance with the Statutory Documents and Operating Instructions.
- Attending meetings, both with and on behalf of the TC, with a variety of stakeholders to include operators, industry representatives and enforcement agencies.
- Drafting responses to letters received from stakeholders providing advice and guidance as required.
- Working in collaboration with colleagues across all functions for the good of the OTC and DVSA and to create a high performing and well-respected Agency.
For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
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