Showroom sales consultant
| Posting date: | 19 January 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 18 February 2026 |
| Location: | B45 9JA |
| Remote working: | On-site only |
| Company: | Dream Doors- Birmingham South |
| Job type: | Permanent |
| Job reference: |
Summary
Full job description
JOB TITLE: Showroom Consultant
JOB TYPE: Permanent
LOCATION: Rubery
HOURS: Full Time
ABOUT US:
Dream Doors Ltd is a highly recognised, established market leader in the kitchen make over / refurbishment industry with a network of c.100 franchisees across the UK. The Company is multi-award winning, highly respected within the franchisee industry and is part of Neighbourly UK’s group of brands. Neighbourly is a values-guided world-leader of franchise brands focused on repairing, maintaining and enhancing customer’s homes and businesses. Brands include Drain Doctor, Bright and Beautiful, Countrywide Grounds Maintenance, Pimlico Plumbers London and Greensleeves Lawn Care.
REPORTS TO:
Business Owner
KEY RELATIONSHIPS:
Showroom team
Business Owner
Business Development Manager
PURPOSE OF THE ROLE:
As Showroom Consultant, you’ll be the first point of contact for the showroom, guiding customers through the kitchen makeover journey.
KEY RESPONSIBILITIES:
Carry out daily showroom and administrative duties, ensuring the showroom is welcoming, organised, and reflective of our brand standards.
Enquiry management: via telephone, email, social media and face-to-face interactions, you will be responsible for ensuring all relevant information is gathered from customer enquiries, prior to booking a home and showroom visit to understand customers’ needs.
Customer Consultations: provide expert advice and design consultations, to help clients re-imagine their kitchens using our makeover solutions. You will be presenting customers the products and services we offer e.g. kitchen doors, worktops, storage solutions, appliances, lighting, flooring, handles etc. Helping customers choose colours, styles etc.
Arranging and booking appointments for the Business Owner to carry out home visits. Outlining to prospective customers the expectations and providing a positive impression.
Following up enquiries and unsold appointments (sweeping).
Under the direction of the Business Owner, liaise with installers, suppliers, and customers to ensure smooth project delivery from consultation to completion.
Involvement with post sales administration.
Visual Merchandising: Keep displays fresh, clean, and inspiring, showcasing the latest trends and product innovations, in line with current brand guidelines.
Carrying out general duties around the showroom as required e.g. stock take, ensuring stock room and showroom are tidy.
Working as a part of a small team, helping in all departments as business dictates.
Opening/closing showroom (key holder duties).
Any other reasonable duty that falls within your capabilities.
This role profile provides an indication of the role’s key accountabilities and is not intended to cover the whole scope of the role.
EXPERIENCE:
Previous customer service experience essential.
Ideally (but not essential as training will be given) worked within a retail kitchen setting (or interior design)
A background in retail sales advantageous
Understanding and awareness of home transformation and design
SKILLS / KNOWLEDGE:
IT literate (Microsoft Office/CRM)
Excellent communication skills and customer service knowledge
Able to demonstrate strong organisational ability
Ability to work independently and as part of a small team, identify challenges and be solution focused.
BEHAVIOURS:
Resilient
Customer and Sales focused
Open & Clear communicator
Organised
Self-Motivated & Hardworking
Problem Solver
Proactive & hands-on
Willingness to learn and follow a proven franchise model
Confident, approachable, with a positive mindset
WHAT WE CAN OFFER:
Competitive salary
Comprehensive training and support from us
A collaborative and supportive team environment
Flexible working hours throughout the week and commitment to a rotating shift pattern that includes Saturdays (Showroom operational hours Monday – Friday 9.00am – 5.00pm, Saturdays 10.00am – 4.00pm) depending on business needs, we are open to discussion on the flexibility around the hours.
INCLUSIVITY STATEMENT
Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
JOB TITLE: Showroom Consultant
JOB TYPE: Permanent
LOCATION: Rubery
HOURS: Full Time
ABOUT US:
Dream Doors Ltd is a highly recognised, established market leader in the kitchen make over / refurbishment industry with a network of c.100 franchisees across the UK. The Company is multi-award winning, highly respected within the franchisee industry and is part of Neighbourly UK’s group of brands. Neighbourly is a values-guided world-leader of franchise brands focused on repairing, maintaining and enhancing customer’s homes and businesses. Brands include Drain Doctor, Bright and Beautiful, Countrywide Grounds Maintenance, Pimlico Plumbers London and Greensleeves Lawn Care.
REPORTS TO:
Business Owner
KEY RELATIONSHIPS:
Showroom team
Business Owner
Business Development Manager
PURPOSE OF THE ROLE:
As Showroom Consultant, you’ll be the first point of contact for the showroom, guiding customers through the kitchen makeover journey.
KEY RESPONSIBILITIES:
Carry out daily showroom and administrative duties, ensuring the showroom is welcoming, organised, and reflective of our brand standards.
Enquiry management: via telephone, email, social media and face-to-face interactions, you will be responsible for ensuring all relevant information is gathered from customer enquiries, prior to booking a home and showroom visit to understand customers’ needs.
Customer Consultations: provide expert advice and design consultations, to help clients re-imagine their kitchens using our makeover solutions. You will be presenting customers the products and services we offer e.g. kitchen doors, worktops, storage solutions, appliances, lighting, flooring, handles etc. Helping customers choose colours, styles etc.
Arranging and booking appointments for the Business Owner to carry out home visits. Outlining to prospective customers the expectations and providing a positive impression.
Following up enquiries and unsold appointments (sweeping).
Under the direction of the Business Owner, liaise with installers, suppliers, and customers to ensure smooth project delivery from consultation to completion.
Involvement with post sales administration.
Visual Merchandising: Keep displays fresh, clean, and inspiring, showcasing the latest trends and product innovations, in line with current brand guidelines.
Carrying out general duties around the showroom as required e.g. stock take, ensuring stock room and showroom are tidy.
Working as a part of a small team, helping in all departments as business dictates.
Opening/closing showroom (key holder duties).
Any other reasonable duty that falls within your capabilities.
This role profile provides an indication of the role’s key accountabilities and is not intended to cover the whole scope of the role.
EXPERIENCE:
Previous customer service experience essential.
Ideally (but not essential as training will be given) worked within a retail kitchen setting (or interior design)
A background in retail sales advantageous
Understanding and awareness of home transformation and design
SKILLS / KNOWLEDGE:
IT literate (Microsoft Office/CRM)
Excellent communication skills and customer service knowledge
Able to demonstrate strong organisational ability
Ability to work independently and as part of a small team, identify challenges and be solution focused.
BEHAVIOURS:
Resilient
Customer and Sales focused
Open & Clear communicator
Organised
Self-Motivated & Hardworking
Problem Solver
Proactive & hands-on
Willingness to learn and follow a proven franchise model
Confident, approachable, with a positive mindset
WHAT WE CAN OFFER:
Competitive salary
Comprehensive training and support from us
A collaborative and supportive team environment
Flexible working hours throughout the week and commitment to a rotating shift pattern that includes Saturdays (Showroom operational hours Monday – Friday 9.00am – 5.00pm, Saturdays 10.00am – 4.00pm) depending on business needs, we are open to discussion on the flexibility around the hours.
INCLUSIVITY STATEMENT
Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.