Admin and Clerical Assistant
| Posting date: | 16 January 2026 |
|---|---|
| Salary: | £24,465.00 per year |
| Additional salary information: | £24465.00 a year |
| Hours: | Full time |
| Closing date: | 29 January 2026 |
| Location: | Stoke-on-Trent, ST1 2BX |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9232-26-0006 |
Summary
1.Providing and receiving routine information to inform work colleagues, patients, clients, carers, the public or other external contacts. In particular, this will involve: Respond appropriately to requests for information Take and process a high volume of self-referrals over the telephone. Act on correspondence referring to the appropriate person as required Providing routine information to manager and colleagues Answering routine queries from patients/clients/carers/colleagues/public or other external contacts Preparation/completion of routine documents, including letters, reports, presentations and forms e.g. purchase order requisitions, photocopying, filing Handling telephone queries including a shared responsibility for reception duties Assisting patients/clients/relatives during incidental contacts 2.The role will require capacity to make decisions, which may require consideration of a range of options, such as: Judgements on how to deal with enquiries, patients/carers/external contacts Prioritising work, resolving conflicting diary appointments and schedules 3.Responsible for data entry, text processing or storage of data compiled by others, utilising paper or computer based data entry systems. Particular systems used in this role are detailed under Specialist/Technical requirements. The role will require use of VDU equipment for a substantial proportion of time, and does require keyboard skills. 4.Understanding of a range of routine work procedures some of which may fall outside of the immediate work area. In particular this will involve an understanding of and compliance with relevant deadlines and procedures legislation, procedures, schemes such as: Confidentiality policy Data protection Clients at risk protocol Governance policies 5.Undertaking planning and organisation, of straightforward tasks, activities or programmes. This may include activities such as: Maintaining an effective bring forward system Co-ordinate programmes of work (such as training schedules or the use of rooms, setting up of rooms) Assist in ensuring that appropriate facilities are available for scheduled events 6.Responsible for maintaining auditable stock control and/or security of stock, with particular emphasis on stationary but also extended to the management and control of other resources such as clinical/medical stock or projectors and laptops. Receipt of goods Maintainingstock levels 7.Provide advice, or demonstrate own activities or workplace routines to new or less experienced employees in own work area. 8.To undertake surveys or audits, as necessary to own work. A detailed job description and personal specification listing necessary qualifications are attached. Applicants should evidence how they meet the criteria on the personal specification in their supporting statement Please apply early - We reserve the right to close the vacancy once we have received sufficient applications.