Business & Practice Manager
| Posting date: | 16 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 30 January 2026 |
| Location: | Crewe, CW2 5DA |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3196-26-0000 |
Summary
MAIN DUTIES AND RESPONSIBILITIES ORGANISATIONAL, OPERATIONAL & DEVELOPMENTAL DUTIES Manage the smooth day to day running of the practice. Plan, co-ordinate and monitor staff activities to ensure efficient services to patients and support to doctors. Oversee the effective management of doctor and staff rotas. Ensure adequate cover for absence for appropriate members of practice team. Implement and review practice policies, standards and guidance. To ensure the highest possible practice performance against all targets Quality and Outcomes Framework/Local Targets/Enhanced Services etc. Ensure staff understanding of how the policies, standards and guidelines will affect their own work Oversee the organisation of meetings, preparation of agendas and ensure distribution of minutes as necessary Liaise with the out of hours service as and when required. Participate in the planning, development and implementation of robust systems and procedures. Oversee, develop and manage an effective appointment system. Responsible for the overseeing of the surgery and clinic timetable to meet requirements of the patients and contract. Responsible for overseeing the consultation and visiting rates and ensuring that the staff responsible make the appropriate adjustments to resources where necessary Responsible for setting reception and administrative delivery standards and monitoring compliance Produce action plan to achieve quality and outcomes targets for the year based on the practices own priorities using agreed resources Monitor progress against the plan and recommend remedial action where appropriate Produce annual quality & outcomes framework return Prepare tender/bid/report documentation as required Work with partners to ensure that the practice has a clear vision of its goals Identify strategies that will meet the practice goals Maintaining patient confidentiality at all times. Implement and maintain an effective Practice Employee Handbook. To attend Practice/PCN/ICB/Alliance etc meetings as and when required Ensure compliance with the PMS/GMS contract, ensuring objectives set are consistently achieved. Ensure a smooth working relationship between the practice and the pharmacy. HUMAN RESOURCES All aspects of Human Resource Management including overseeing of recruitment, retention, change management, disciplinaries, grievances, DBS checks, induction and appraisal with training needs analysis completed for all non-clinical staff. To encapsulate and deliver an Education and Training environment for both clinical and non-clinical staff, improving recruitment and retention and ensuring that through appraisal staff competencies can support the delivery plans of the Practice. Aware of equality and discrimination law and its importance for recruitment processes Ensures all staff have written terms and conditions conforming to or exceeding the statutory minimum Provides advice to others on general staff management issues Overall responsibility for all non-clinical staff Responsible for updating job descriptions and writing person specifications for vacancies arising Responsible for ensuring that recruitment in the practice is conducted according to the law and best practice Leads interviews for all reception/admin staff and maintains appropriate records of the recruitment process Is responsible for designing and implementing an appropriate appraisal system for non-clinical staff Is responsible for identifying training needs for all practice staff and arranging appropriate external or in house training Has detailed up-to-date knowledge of employment law and be aware of when it is advisable to get external advice Is responsible for ensuring that practice policies are in accordance with the current law on employment rights and discrimination Ensures that the practice has an appropriate disciplinary and grievance procedure and will implement these as appropriate Responsible for planning future staff requirements ensuring appropriate skill-mix to meet practice development plans Oversee the booking locums where necessary- liaise with partners. GOVERNANCE, IT & QUALITY Is responsible for carrying out all risk assessments within the Practice and for the staff and to ensure that the Practice Partner is made aware of any potential problems. Develop, review and update Practice Protocols and Procedures incorporating CQC recommendations. To ensure all staff are aware of their own responsibilities for CQC and complete preparatory work for any visits To ensure Staff are suitably trained, appraised, DBR regularly and appropriately checked including any health requirements and a register is maintained and updated. Compliance with appropriate legislation i.e. Data Protection Act, Caldicott Guardian Principles, Access to Medical Records, Confidentiality etc, Information/Clinical Governance etc. To ensure maximum use of technology to enhance service provision Providing training, problem solving and developments as necessary for education and training and patient care. To inform the Practice Partners of problems as they occur To assist in audit using the appropriate reporting Ensure Practice complies with Information Governance and to ensure that staff has had training for IG etc. Responsible for the annual Data Protection and Security Toolkit submission Identify staff training needs and facilitate appropriate learning. Ensure that the Practice has effective IT data security, back-up, maintenance and disaster recovery plans in place. Develop/maintain a comprehensive business continuity plan to provide continuity of service following a major incident. Develop and maintain the Practices website. Responsible for ensuring that all practice protocols are kept up to date, are readily accessible and cover all areas of practice operations. Responsible for ensuring that the staff employee handbook includes equal opportunities, bullying and harassment and sickness absence to which staff have access Is responsible for ensuring that all major projects are properly planned and implemented with the involvement of appropriate personnel. Liaise with MDDUS (or similar) regarding any medico-legal queries and/or concerns FINANCE Manage the financial elements of the organisation, including budgets, bank accounts, accounting systems, petty cash, etc., seeking to maximise income and reduce expenditure in conjunction with the partners Maximise income through new initiatives and project managing new developments. Oversee the management of payroll, salaries and pensions Central role in overseeing finances and financial planning with the Partners Oversee the maintaining of accurate records of all invoiced work for audit purposes Oversee the accurate recording of all charges for non NHS services under taken for patients. Manage practice budgets and seek to maximise income by working innovatively with the Partners Responsible for ensuring the practice has a policy to prevent fraud and has defined levels of financial responsibility and accountability for staff undertaking financial transactions Is responsible for financial security. STRATEGIC MANAGEMENT To work innovatively and strategically with the Partners Enhance the working of the partnership by facilitating strategic direction and collaborative working with the primary care network and wider primary care locality. To support the Partnership and the Practice to further the development of services through redesign at a local level. Contribute to Practice strategy; formulate objectives and research and develop ideas for future practice development. Prepare and annually update the Practice Development Plan and oversee implementation Monitor and evaluate performance of the Practice Team against specific objectives, identifying and addressing any shortfalls. Develop and maintain effective communication both within the Practice and with relevant outside agencies. Remain updated on new regulatory requirements including compliance with the Care Quality Commission. Identify the impact of environmental changes, threats and opportunities. Writing robust business cases for new developments ensuring any tender documentation complies with pre-qualification criteria. Continually work to improve working relationships with community nurses, social services, local trusts and other external agencies. Liaise with ICB/NHSE regarding on going contractual matters Continually work to improve working relationships with other practices and look for areas where collaborative work would be mutually beneficial Negotiate contracts with ICB /NHSE including funding, premises and other resources Adopt a strategic approach to the development and management of services Ensure service development and delivery is in accordance with local and national guidelines. Routinely monitor and assess Practice performance against patient access and demand management targets. See the attached job description for full details.