Design Consultant
| Posting date: | 16 January 2026 |
|---|---|
| Salary: | £25,800 to £27,200 per year |
| Hours: | Full time |
| Closing date: | 30 January 2026 |
| Location: | Evesham, Worcestershire, WR11 1GP |
| Company: | Karndean Designflooring LTD |
| Job type: | Permanent |
| Job reference: | JOB338_1768556445 |
Summary
As a Design Consultant, you'll be the welcoming face of the Karndean brand and the first point of contact for our customers. From the moment they step into our showroom, you'll deliver an inspiring and memorable experience through expert guidance, thoughtful design advice, and exceptional customer service.
With a strong customer-focused mindset, you'll take a consultative approach to truly understand each customer's vision, guiding them towards solutions that bring their project to life. By building strong relationships and using your consultative skills, you'll generate high-quality leads for our local retail partners, while ensuring every interaction reflects the premium quality and values of the Karndean brand.
This is an exciting opportunity for someone who thrives in a fast-paced, high-performing team environment and enjoys building meaningful customer relationships while consistently delivering outstanding results.
How You Will Contribute
- Deliver excellent customer service, creating a friendly, inspiring, and memorable experience for every showroom visitor.
- Listen to customers and offer expert, tailored advice that helps bring their design ideas to life.
- Capture customer details accurately and follow up to ensure a smooth, seamless experience.
- Use your consultative approach to generate high-quality leads for our retail partners.
- Maintain expert knowledge of Karndean products, accessories, and pricing to confidently guide customers.
- Keep the showroom and samples looking exceptional, reflecting the premium quality of the Karndean brand.
- Work closely with your team and colleagues across the business to deliver the best possible customer journey.
- Share ideas and help improve processes, making the experience better for customers and the team alike.
What Will Make You Successful in This Role
- A genuine passion for delivering outstanding customer service.
- Excellent communication skills, with the ability to share ideas clearly and confidently, both in person and in writing.
- Strong listening skills, with an open-minded approach to understanding others' views and opinions.
- Passion to learn and keep knowledge up to date on our product portfolio.
- A positive, self-motivated attitude, with great attention to detail.
- A collaborative team spirit, happy to work across departments to achieve the best results.
- Good time management and the ability to stay focused in a busy environment.
- Previous experience with CRM systems is a plus, but not essential.
- Flexibility to cover weekend work and bank holidays on a rota basis.
Our Values
Our values shape everything we do - from the floors we design to the experiences we create for our customers and colleagues. If you're someone who thrives in a creative, collaborative, and purpose-driven environment, you'll feel right at home here.
- Deliver the Promise: behaving with integrity, keeping commitments, and being accountable to customers, colleagues, and partners.
- People Matter: valuing individuals, recognising achievement, trusting one another, and making sure employees feel empowered.
- Pioneering Spirit: encouraging boldness, innovation, creative thinking- traits that are part of the company's founding.
- Positive Energy: bringing enthusiasm, dynamism and a 'can-do' attitude to work every day.
Why Join Us
We're more than just a flooring company; we're a community of passionate, innovative people who love what we do and have fun doing it. We know that engaged employees create great work, so we make sure our teams are well looked after with a wide range of rewards and benefits, including:
- Flexible and hybrid working
- Employee discounts on our stunning floors
- Health cash plan
- 25 days' holiday including your birthday off - and more days as you grow with us
- Enhanced pension, maternity, paternity, and sick pay
- Learning and development opportunities to support your career journey
- A paid volunteering day to give back to your community
- Competitive bonus and commission schemes
- Regular employee awards with up to £1,000 monetary prizes
- Access to an employee benefits platform packed with national discounts
We're committed to building a diverse, inclusive workplace where everyone feels valued and supported. As a proud Armed Forces Covenant Silver Employer and Disability Confident Committed organisation, we welcome applicants from all backgrounds.
Karndean Designflooring UK is based in Evesham, Worcestershire - with three modern sites designed to inspire creativity and collaboration.
If you need any reasonable adjustments during the interview process, just let us know - we're here to help.