Desktop Support Officer
| Posting date: | 16 January 2026 |
|---|---|
| Salary: | £27,485.00 to £30,162.00 per year |
| Additional salary information: | £27485.00 - £30162.00 a year |
| Hours: | Full time |
| Closing date: | 29 January 2026 |
| Location: | 317 Trustwide, NE3 3HD |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9317-26-0064 |
Summary
To provide first and second line desktop support services to users of information technology across the Trust, to maximise the availability and functionality of Information Technology to end users. This may be either over the telephone, by email or at the desk-side. Provide assistance to the Senior Desktop Support Officers to Diagnose and repair PCs, laptops, peripherals and applications. Provide desktop and peripheral installation, configuration and upgrade services to Trust and supported third party organisations. Maintain up to date IT Records and Asset Management as required. Maintain up to date knowledge of technical hardware used within the Trust. Provide Basic End User familiarisation with PC hardware facilities when installing new or upgrade systems for end users. Provide Basic End User familiarisation with peripherals facilities when installing new or upgraded systems for end users. Assess the suitability of PC locations before installation from a health and safety perspective. Be flexible in your approach to work in order to support the 3 primary sites and our community sites as required.