Estates Services Manager
| Posting date: | 16 January 2026 |
|---|---|
| Salary: | £30,485 per year |
| Hours: | Full time |
| Closing date: | 01 February 2026 |
| Location: | Swansea |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 443791/1 |
Summary
Would you enjoy a varied role where you’d spend your working day both indoors and outdoors?
Would you like to take the next step in advancing your career in Government Property?
If so, we would love to hear from you!
This is an excellent opportunity to develop your career within the property profession in a varied role where no two days are the same.
Joining our department comes with many benefits, including:
- Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King’s birthday
- Flexible working options where we encourage a great work-life balance.
Read more in the Benefits section below!
Find out more about what it's like working at DVLA.
We are looking for a motivated and proactive individual to join DVLA’s Estates Services team in a key role supporting the management of hard facilities services across our estate. This is a varied and fast-paced position requiring strong organisational skills, initiative, and a flexible approach.
As the Estates Services Manager you will be responsible for supporting the hard facility management services that are delivered across the expansive DVLA estate.
This involves daily monitoring of the helpdesk to ensure business critical work orders are escalated appropriately to senior managers and service partners are liaised with. You will also be instrumental in the billables approval process, and a large part of the role involves carrying out internal audits of the buildings, grounds, and external structures.
This variety of responsibilities means every day could look different, providing a fresh challenge as well as the trust to work autonomously to ensure delivery of set goals.
As DVLA estates are spread across multiple sites (Morriston, Fforestfach, Swansea Vale) a full, valid UK driving licence is essential.
Your responsibilities will include, but aren’t limited to:
- Co-ordinating and carrying out regular monitoring/audit activities of services provided by the hard services provider and in-house service teams for DVLA buildings in accordance with the established KPI scheme and reporting areas of poor performance and non-compliance.
- Ensuring faults are reported via a help desk and monitor progress to ensure that they are resolved within the agreed SLA’s.
- Daily monitoring the CAFM system to ensure that work orders raised are correctly logged in accordance with KPI descriptors and time scales. Proactively carrying out regular and planned inspections across the estate.
- Working effectively with service partners to ensure that appropriate standards are being met and escalating any issues of poor service via the agreed process and actively seek to resolve.
For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
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