Administration Assistant
| Posting date: | 15 January 2026 |
|---|---|
| Salary: | £24,465.00 per year |
| Additional salary information: | £24465.00 a year |
| Hours: | Full time |
| Closing date: | 29 January 2026 |
| Location: | Wednesbury, WS10 9JB |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9285-26-0034 |
Summary
See Job Description for full details - Support the processing of new referrals into the service in accordance with locally defined Standard Operating Procedures and as directed by the line manager. This may include registration of new patients onto the Electronic Patient Record (EPR) system and creating new referrals. Support the process of processing referrals appropriately by booking appointments for groups ortreatment and clinic appointments as required, arranging cancellation of appointments and rescheduling as required in a timely manner. Manipulation of the EPR system to enter and retrieve relevant patient data as required to support the navigation of referralsManaging all incoming telephone calls politely and efficiently, taking messages as required and navigating all calls appropriately in line with the Standard Operating Procedure. Providing a high standard of communication with a patient centred approach at all times Communicating effectively with internal and external stakeholders, acting as an ambassador for the organisation when responding to queries by telephone or electronically. Support with the preparation of documentation in the form of template letters and other correspondence as directed by the clinical team in an appropriate format. Process incoming/outgoing post, taking appropriate action as defined by local Standard Operating Procedures.