Customer Service Trainer - Hampshire, South East
| Posting date: | 15 January 2026 |
|---|---|
| Salary: | £40,000 per hour |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 02 February 2026 |
| Location: | Hampshire, South East, NO CODE |
| Company: | VIVID |
| Job type: | Permanent |
| Job reference: | 1168385 |
Summary
We’re VIVID! –We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!
Are you passionate about delivering exceptional customer experiences and helping others succeed?
We’re looking for a Customer Service Trainer to lead our Customer Advocate Training Programme, designed in partnership with City & Guilds. This is a fantastic opportunity to make a real impact across the business by equipping our teams with the skills and confidence to deliver on our customer promises. This is a full-time position, working 37 hours per week on a 24-month fixed term basis.
This role offers flexible working, so you’ll need to have self-discipline, but also enjoy managing your own time. You’ll be working between home and our Portsmouth and Basingstoke office, with a minimum of 2-3 days to be office based.
Want to know what we can offer you?
- 26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
- A productivity-related bonus scheme to enhance your take-home
- A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%
- Private medical insurance
- Health care cash plan called Medicash
- Enhanced pay for maternity, paternity, adoption and shared parental leave
- Access to counselling, legal and financial information
- Huge variety of in-house & e-learning courses and a range of coaching and mentoring programme
Here’s the facts about the role:
As Customer Service Trainer, you’ll deliver engaging training sessions, both face-to-face and online, to colleagues across the business. You’ll manage venues, schedules, and the learning management system for the programme and act as a trusted advisor for managers and a key point of contact for training queries.
You’ll collaborate with City & Guilds, and internal teams to ensure the programme’s success by supporting learners through coaching and mentoring, ensuring everyone achieves their accreditation.
You’ll bring expertise in delivering engaging and impactful learning experiences, with a proven ability to design and deliver interventions tailored to diverse audiences. Your strong communication skills enable you to adapt your style and approach to suit different learners and situations. You’ll be confident in facilitating interactive, learner-focused sessions that drive participation, engagement, and long-term knowledge retention.
If you’re passionate about learning and development and want to make a difference, we’d love to hear from you!
As this role involves travel, a full UK driving licence and access to a vehicle for business use is a requirement. Business mileage will be paid.
Interviews will take place in-person on 6 and 9 February.
Proud member of the Disability Confident employer scheme