Internal MPFT Only Business Support Officer
| Posting date: | 15 January 2026 |
|---|---|
| Salary: | £27,485.00 to £30,162.00 per year |
| Additional salary information: | £27485.00 - £30162.00 a year |
| Hours: | Full time |
| Closing date: | 29 January 2026 |
| Location: | ST&W, SY1 4RQ |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9301-26-0060 |
Summary
Main duties and responsibilities 1. Request information / activity reports that are required on behalf of the Performance Manager, Operational and Clinical Lead including care co-ordination, care cluster, data timeliness, contract monitoring reports, waiting times, cancelled clinics etc. 2. Provide a central point of contact to respond to/resolve any queries on behalf of Performance Manager, Operational and Clinical Leads where appropriate in relation to all Key Performance Indicators. 3. Attend and participate in the weekly ARFID MDT, updating the clinical system as necessary and sending letters, emails and other information as required. 4. Contribute to a robust and strong cohesive framework from the established BSO network, providing support to colleagues to ensure consistency and equity of provision across Services/Teams as required. 5. Responsible for liaising with Corporate / Support Services to obtain data / performance reports e.g. activity reports, workforce and business data, financial information. 6. Provide regular monthly Service/Team updates as required to Performance Manager, Operational and Clinical Leads. 7. To be available for regular supervision by the Performance Manager. 8. To provide leadership support to the Admin Hub if required in the absence of the Admin Team Lead. 9. Undertake 1:1 supervision sessions with identified staff. 10. Provide and maintain the appraisal process for identified staff. To make sure that training needs are highlighted and followed-up. 11. Attend and participate in BSO Meetings inclusive of chairing and note taking on a rotational basis. 12. Support and participate in Business Meetings held on a monthly basis within the clinical teams. 13. Be accessible wherever possible at all times within core working hours. 14. Requirement to travel between Trust sites across a wide geographical area within Shropshire, Telford & Wrekin as deemed necessary to ensure consistency and equity of provision of services. Decisions and judgements 15. Autonomy to provide a comprehensive business support infrastructure for the Service Managers, Operational and Clinical Leads in extracting and analysing reports and data for all Key Performance Indicators (Quantity and Quality) and feeding back in such a format that can be understood and actioned by the Services/Teams to achieve compliance, inform supervision and forward planning. 16. Monitor ESR Business Intelligence system to ensure compliance with staff mandatory training/appraisals/sickness providing reports as necessary. 17. To ensure robust systems are in place to monitor, capture, extract and analyse relevant data to measure performance against contracts and to support compliance with Key Performance targets providing relevant information on a daily basis in a variety of formats. 18. Monitor, extract and analyse complex information from a variety of sources including the Patient Information System in order to meet reporting requirements on a daily basis. This includes sensitive information contained within clinical documentation. 19. Assist the Service Manager, Performance Manager, Operational and Clinical Leads with monthly Nominal Roll, leave and expense returns as required providing reports as necessary. 20. To deliver appropriate training to staff on the Patient Information System and identify and report any training issues/needs to the Service Manager, Performance Manager and Clinical Lead. 21. Review Risk Register on a regular basis in line with local guidance. 22. Collate CQC evidence as directed by Performance Manager or Clinical Lead 23. Contribute to local policy and suggest changes to improve service or protocols. 24. There is a frequent requirement for sitting in a restricted position for a substantial proportion of the working time using a VDU, in meetings or while driving. 25. Requirement to concentrate for long periods of time working on reports such as the deep dive report for KPIs. Post holder would be required to maintain concentration with interruptions on a regular basis.