Service Operations Manager
| Posting date: | 14 January 2026 |
|---|---|
| Salary: | £40,000 per year |
| Hours: | Full time |
| Closing date: | 13 February 2026 |
| Location: | Bangor, Northern Ireland, BT20 |
| Company: | Mencap |
| Job type: | Permanent |
| Job reference: | 58914490 |
Summary
We are recruiting for a Service Operations Manager for one of our services in Bangor.
About the Team and the Role
- Provide leadership for high-quality, person-centred services for adults with learning disabilities, autism and behaviours of concern, delivering measurable outcomes.
- Direct and coordinate a multidisciplinary workforce to deliver integrated, holistic support.
- Embed Positive Behaviour Support and trauma-informed practice across services, ensuring consistency and measurable reduction in restrictive practices.
- Own regulatory compliance (e.g. RQIA) and internal governance through scheduled audits, quality reviews, action plans and continuous improvement cycles.
- Manage budgets, staffing models and resource allocation to ensure safe, efficient and financially sustainable operations.
- Build a high-performance culture through supervision, coaching, reflective practice and continuous improvement.
- Lead safeguarding, risk management and crisis response, ensuring proportionate risk assessments, and timely escalation and reporting.
Act as key liaison with families, commissioners and partner agencies, representing the service, negotiating solutions and advocating for people supported.
What you will bring to the role (Essentials)
- Substantial leadership experience managing supported living or care services for individuals, with clear accountability for quality and performance.
- QCF Level 5 in Health and Social Care Management or a NVQ Level 5 in Health and Social Care, and relevant experience to be Registered Manager. Eligible for NISCC registration and able to obtain Enhanced AccessNI clearance.
- Advanced knowledge of Positive Behaviour Support and trauma-informed approaches, with a track record of embedding these frameworks at service level.
- Excellent communication, judgement and problem-solving skills, with evidence of sound decision-making under pressure.
- Demonstrated capability in people management, including supervision, performance management, workforce planning and professional development.
- Proven competence in financial stewardship and resource planning, delivering services within contractual, regulatory and organisational parameters.
- Strong expertise in safeguarding, risk assessment and incident management, including investigation, analysis and implementation of corrective actions.
- Thorough understanding of regulatory standards (e.g. RQIA) and quality assurance, including audits, governance reporting and readiness for inspection.
Clean Driving Licence would be preferrable.
Benefits
Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.
Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.
For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!
About Mencap
Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.
We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.
At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.
Belonging at Mencap is for everyone, every day, everywhere.
· Everyone is expected to treat people well and make Mencap an inclusive organisation.
· Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes
· Everywhere people will feel respected, valued, and safe to be themselves.
We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.
We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.
About the Team and the Role
- Provide leadership for high-quality, person-centred services for adults with learning disabilities, autism and behaviours of concern, delivering measurable outcomes.
- Direct and coordinate a multidisciplinary workforce to deliver integrated, holistic support.
- Embed Positive Behaviour Support and trauma-informed practice across services, ensuring consistency and measurable reduction in restrictive practices.
- Own regulatory compliance (e.g. RQIA) and internal governance through scheduled audits, quality reviews, action plans and continuous improvement cycles.
- Manage budgets, staffing models and resource allocation to ensure safe, efficient and financially sustainable operations.
- Build a high-performance culture through supervision, coaching, reflective practice and continuous improvement.
- Lead safeguarding, risk management and crisis response, ensuring proportionate risk assessments, and timely escalation and reporting.
Act as key liaison with families, commissioners and partner agencies, representing the service, negotiating solutions and advocating for people supported.
What you will bring to the role (Essentials)
- Substantial leadership experience managing supported living or care services for individuals, with clear accountability for quality and performance.
- QCF Level 5 in Health and Social Care Management or a NVQ Level 5 in Health and Social Care, and relevant experience to be Registered Manager. Eligible for NISCC registration and able to obtain Enhanced AccessNI clearance.
- Advanced knowledge of Positive Behaviour Support and trauma-informed approaches, with a track record of embedding these frameworks at service level.
- Excellent communication, judgement and problem-solving skills, with evidence of sound decision-making under pressure.
- Demonstrated capability in people management, including supervision, performance management, workforce planning and professional development.
- Proven competence in financial stewardship and resource planning, delivering services within contractual, regulatory and organisational parameters.
- Strong expertise in safeguarding, risk assessment and incident management, including investigation, analysis and implementation of corrective actions.
- Thorough understanding of regulatory standards (e.g. RQIA) and quality assurance, including audits, governance reporting and readiness for inspection.
Clean Driving Licence would be preferrable.
Benefits
Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.
Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.
For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!
About Mencap
Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.
We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.
At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.
Belonging at Mencap is for everyone, every day, everywhere.
· Everyone is expected to treat people well and make Mencap an inclusive organisation.
· Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes
· Everywhere people will feel respected, valued, and safe to be themselves.
We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.
We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.