Medical Receptionist/Administrator
| Posting date: | 14 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 28 January 2026 |
| Location: | Sunderland, SR3 4BY |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A4842-26-0001 |
Summary
Main Job Tasks and Responsibilities Answer, screen and transfer inbound phone calls using care navigation Receive and direct visitors and patients Assist in reception duties, both face to face and over the telephone. Take and process requests for appointments, repeat prescriptions, patient registrations, ambulances. Facilitate communications between the Practice and its patients and the Extended primary Care Team (District Nurses, Health Visitors, Midwives) Open, sort and distribute incoming correspondence Create and manage electronic tasks appropriately Maintain electronic and hard copy filing system Handle requests for information and data Adhere to data protection and confidentiality Resolve administrative problems and enquiries Prepare and modify documents including correspondence, reports, drafts, memos and emails Attend relevant courses, meetings or education events in order to carry out duties effectively and efficiently Comply with Health and Safety procedures Any other duties that may be reasonably requested by the GP, Practice Manager or Assistant Practice Manager - including managing referrals, scanning, coding, GP2GP links, SARs requests, workflow. Act in ways that recognise the importance of people's rights, interpreting them in a way that is consistent with procedures Respect the privacy, dignity, needs and beliefs of patients and carers Understand basic legal and communication issues regarding child abuse, family violence, vulnerable adults, substance abuse and addictive behaviour Act as a chaperone if trained. This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post holder commensurate with the position. The responsibilities may be amended, after discussion with the post holder, to take into account the development of both the post and the practice. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the effective running of the practice.