SENIOR ICT OFFICER - (BSS - HRA)
| Posting date: | 14 January 2026 |
|---|---|
| Salary: | £36,363 to £39,152 per year |
| Hours: | Full time |
| Closing date: | 23 January 2026 |
| Location: | HU1 1HJ |
| Company: | Hull City Council |
| Job type: | Permanent |
| Job reference: | 33398 |
Summary
An exciting opportunity has arisen to join the ICT, HMS Business Support Team.
This is a critical role in delivering a responsive and strategically driven ICT & Digital service. The successful candidate will form part of a team who ensure the service effectively responds to the ICT challenges and opportunities encountered by the Housing & Neighbourhood service area, as set out in their their Programme of Change.
The post holder will support their peers and users to ensure key ICT & Digital solutions are maintained for a range of products for the service. Experience of NEC Housing, DMS, Engage, Civica CX , among others are desirable.
We are looking for someone with skills to work well with colleagues at all levels and be self-motivated to resolve complex queries using technology solutions in response to business problems.
In addition, you will have a good knowledge of the HRA Council’s current and future ICT application portfolio.
Specifically, the successful candidate will be able to:
Assist Senior ICT Business Support colleagues, interrogating, building and maintaining systems in response to user issues.
Identify ICT solutions and make recommendations.
Evidence previous creativity showing their skills with a range of ICT solutions.
Ability to analyse systems as required, to ensure business continuity through system availability and support the business by carrying out any necessary tasks and functions on critical business application systems.
Provide adequate ICT system controls to ensure, Data Protection, Access for Freedom of Information, Security & User permissions etc.
Proven track record of Liaising with 3rd parties to resolve ICT issues.
Provide support, guidance and training in provision of a service desk function to users of Housing systems as part of the Service Level agreement between Housing and ICT.
The vacancy is a great opportunity to push forward the Council’s ambitious digital agenda.
For an informal discussion about the role, please contact Joanne Foster, Team Manager - Business Support Specialist (HRA) on 01482 612 979 or email Joanne.Foster@hullcc.gov.uk
Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
This is a critical role in delivering a responsive and strategically driven ICT & Digital service. The successful candidate will form part of a team who ensure the service effectively responds to the ICT challenges and opportunities encountered by the Housing & Neighbourhood service area, as set out in their their Programme of Change.
The post holder will support their peers and users to ensure key ICT & Digital solutions are maintained for a range of products for the service. Experience of NEC Housing, DMS, Engage, Civica CX , among others are desirable.
We are looking for someone with skills to work well with colleagues at all levels and be self-motivated to resolve complex queries using technology solutions in response to business problems.
In addition, you will have a good knowledge of the HRA Council’s current and future ICT application portfolio.
Specifically, the successful candidate will be able to:
Assist Senior ICT Business Support colleagues, interrogating, building and maintaining systems in response to user issues.
Identify ICT solutions and make recommendations.
Evidence previous creativity showing their skills with a range of ICT solutions.
Ability to analyse systems as required, to ensure business continuity through system availability and support the business by carrying out any necessary tasks and functions on critical business application systems.
Provide adequate ICT system controls to ensure, Data Protection, Access for Freedom of Information, Security & User permissions etc.
Proven track record of Liaising with 3rd parties to resolve ICT issues.
Provide support, guidance and training in provision of a service desk function to users of Housing systems as part of the Service Level agreement between Housing and ICT.
The vacancy is a great opportunity to push forward the Council’s ambitious digital agenda.
For an informal discussion about the role, please contact Joanne Foster, Team Manager - Business Support Specialist (HRA) on 01482 612 979 or email Joanne.Foster@hullcc.gov.uk
Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.