Service Delivery Manager
| Posting date: | 14 January 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 13 February 2026 |
| Location: | BFPO57 |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 88609 |
Summary
We are looking for an experienced and dynamic engineering professional to join our senior management team as a Service Delivery Manager overseeing the Defence Infrastructure Organisation (DIO) Operational Property Contract (OPC) in Cyprus. Reporting to the Account Director, this role has island-wide responsibilities and is pivotal in overseeing operational service delivery across the MoD estate.
You will lead a collaborative approach with the Supply Chain Operations Manager and Additional Works Manager to ensure all contracted activities are delivered to the highest standards. This is a strategic role requiring strong leadership, technical assurance expertise, and stakeholder engagement
Key Responsibilities
-Lead and manage teams including Mast & Towers, Helpdesk, PPM Planning, Compliance, Asset Management, and Safe Systems of Work.
-Oversee maintenance programmes, inspections, and remedial works, ensuring compliance with statutory and MoD requirements.
-Implement and monitor Establishment Specific Task Schedules (ESTS) and technical assurance processes aligned with SFG20/MIRS.
-Act as subject matter expert for technical assurance, compliance, and asset management.
-Manage asbestos and legionella responsibilities in line with regulations.
-Drive continuous improvement, performance monitoring, and KPI achievement.
-Develop policies, processes, and documentation to support contract delivery.
-Build strong relationships with internal teams, supply chain, and key stakeholders.
-Support audits, compliance regimes, and health and safety culture.
What We're Looking For
-HNC/Degree in civil, electrical, or mechanical engineering (or equivalent).
-Proven experience in hard FM contract delivery and compliance.
-Military environment experience advantageous (ideal for ex-garrison engineers).
-Strong knowledge of health, safety, and environmental standards.
-Excellent leadership, communication, and stakeholder management skills.
-Ability to analyse, problem-solve, and deliver practical solutions.
-IT proficiency (MAXIMO experience desirable).
-QHSE accreditation advantageous (training provided).
-Greek language skills desirable but not essential.
Why Join Us?This is a senior leadership role offering the opportunity to shape operational delivery on a high-profile MoD contract. You'll work in a collaborative environment, driving technical excellence and continuous improvement.
You will lead a collaborative approach with the Supply Chain Operations Manager and Additional Works Manager to ensure all contracted activities are delivered to the highest standards. This is a strategic role requiring strong leadership, technical assurance expertise, and stakeholder engagement
Key Responsibilities
-Lead and manage teams including Mast & Towers, Helpdesk, PPM Planning, Compliance, Asset Management, and Safe Systems of Work.
-Oversee maintenance programmes, inspections, and remedial works, ensuring compliance with statutory and MoD requirements.
-Implement and monitor Establishment Specific Task Schedules (ESTS) and technical assurance processes aligned with SFG20/MIRS.
-Act as subject matter expert for technical assurance, compliance, and asset management.
-Manage asbestos and legionella responsibilities in line with regulations.
-Drive continuous improvement, performance monitoring, and KPI achievement.
-Develop policies, processes, and documentation to support contract delivery.
-Build strong relationships with internal teams, supply chain, and key stakeholders.
-Support audits, compliance regimes, and health and safety culture.
What We're Looking For
-HNC/Degree in civil, electrical, or mechanical engineering (or equivalent).
-Proven experience in hard FM contract delivery and compliance.
-Military environment experience advantageous (ideal for ex-garrison engineers).
-Strong knowledge of health, safety, and environmental standards.
-Excellent leadership, communication, and stakeholder management skills.
-Ability to analyse, problem-solve, and deliver practical solutions.
-IT proficiency (MAXIMO experience desirable).
-QHSE accreditation advantageous (training provided).
-Greek language skills desirable but not essential.
Why Join Us?This is a senior leadership role offering the opportunity to shape operational delivery on a high-profile MoD contract. You'll work in a collaborative environment, driving technical excellence and continuous improvement.