ICT Support Technician
| Posting date: | 14 January 2026 |
|---|---|
| Salary: | £28,598 to £33,699 per year |
| Hours: | Full time |
| Closing date: | 30 January 2026 |
| Location: | Mansfield, Nottinghamshire |
| Remote working: | On-site only |
| Company: | Mansfield District Council |
| Job type: | Permanent |
| Job reference: | REQ481 |
Summary
We are looking for an enthusiastic, professional, and experienced systems support technician to join our busy ICT team at Mansfield District Council.
As the first point of contact, you will play a key role in providing support to end users and undertaking a wide range of duties including the investigation and resolution of technical hardware and software issues, configuration and deployment of desktop hardware and peripherals along with developing and maintaining knowledge base articles and asset registers.
The successful candidate will have strong communication skills via telephone, email and face-to-face contact whilst handling a wide range of enquiries in a helpful and professional manner.
The role is based atourmain Civic Centre buildingand requires workinga minimum of 3 days a weekon site between the hours of8:30am to 5pmwith flexible lunch hours. Full time on sitewill be required during the training period andin line with the needs of the service.
What we're looking for:
Experience in the investigation and resolution of end user ICT issues and queries
Strong communication skills and a confident approach
Ability to work under pressure and prioritise workloads in a fast-paced environment
Keen interest in ICT and new technologies
As the first point of contact, you will play a key role in providing support to end users and undertaking a wide range of duties including the investigation and resolution of technical hardware and software issues, configuration and deployment of desktop hardware and peripherals along with developing and maintaining knowledge base articles and asset registers.
The successful candidate will have strong communication skills via telephone, email and face-to-face contact whilst handling a wide range of enquiries in a helpful and professional manner.
The role is based atourmain Civic Centre buildingand requires workinga minimum of 3 days a weekon site between the hours of8:30am to 5pmwith flexible lunch hours. Full time on sitewill be required during the training period andin line with the needs of the service.
What we're looking for:
Experience in the investigation and resolution of end user ICT issues and queries
Strong communication skills and a confident approach
Ability to work under pressure and prioritise workloads in a fast-paced environment
Keen interest in ICT and new technologies
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.