HR Change Manager
| Posting date: | 13 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £35000-40000 per annum |
| Hours: | Full time |
| Closing date: | 12 February 2026 |
| Location: | Solihull, B91 3QJ |
| Company: | Serco Limited |
| Job type: | Permanent |
| Job reference: | 306923-43898753 |
Summary
Serco Limited
MyHR Change Manager
UK & Europe | People Services Permanent Location: Solihull or Hook (with travel as required)
Are you an experienced HR change professional who enjoys delivering complex people programmes and making change stick?
We’re looking for a MyHR Change Manager to join our UK & Europe People Services team. Working within our specialist MyHR Change function, you’ll lead and deliver people change initiatives across the full lifecycle from TUPE-driven mobilisations and transitions to organisation design, restructures and new operating models.
What you’ll be doing
-
Leading the people and TUPE elements of contract mobilisations, transitions and rebids
-
Delivering HR change projects including restructures, operating model changes and new ways of working
-
Creating and managing project plans, governance and reporting, ensuring delivery stays on track
-
Owning day-to-day project delivery, coordinating resources and facilitating key project meetings
-
Identifying and mitigating risks and issues, escalating appropriately to senior stakeholders
-
Validating TUPE Employee Liability Information (ELI) and supporting People Change Coordinators on escalated queries
-
Acting as an internal consultant, analysing business needs and recommending people solutions
-
Collaborating closely with People Services, Service Lines and operational teams
-
Providing operational guidance to colleagues within the MyHR Change team
-
Contributing to wider UK&E people initiatives aligned to Serco’s strategy
What you’ll bring
Essential:
-
Proven experience as an HR professional with strong capability in change delivery and project management
-
Experience supporting complex people change, ideally including TUPE
-
Strong stakeholder management skills and confidence working in a matrix organisation
-
Ability to manage multiple workstreams and deliver to tight deadlines
-
Excellent communication, organisation and attention to detail
-
Comfortable working independently while collaborating as part of a team
Desirable:
-
Associate or Chartered CIPD membership
-
Experience advising on large-scale change programmes, including restructures and location changes
-
Experience using MS Project
Why Serco
At Serco, we deliver essential services that make a real difference to people and communities. From transport and justice to defence, healthcare and citizen services, our work matters and our people strategy plays a critical role in making it successful.
As a MyHR Change Manager, you’ll work on complex, meaningful change programmes that shape how Serco operates across the UK & Europe. You’ll be trusted with high-impact projects, supported by experienced colleagues, and given the opportunity to develop your career within a large, diverse and purpose-driven organisation.
What we offer:
-
25 days annual leave plus bank holidays.
-
Annual leave purchase scheme.
-
Up to 6% contributory pension scheme
-
A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality.
-
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Virtual GP and more.
-
A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
-
A safe and supportive culture.
-
A company passionate about diversity and inclusion
MyHR Change Manager
UK & Europe | People Services Permanent Location: Solihull or Hook (with travel as required)
Are you an experienced HR change professional who enjoys delivering complex people programmes and making change stick?
We’re looking for a MyHR Change Manager to join our UK & Europe People Services team. Working within our specialist MyHR Change function, you’ll lead and deliver people change initiatives across the full lifecycle from TUPE-driven mobilisations and transitions to organisation design, restructures and new operating models.
What you’ll be doing
-
Leading the people and TUPE elements of contract mobilisations, transitions and rebids
-
Delivering HR change projects including restructures, operating model changes and new ways of working
-
Creating and managing project plans, governance and reporting, ensuring delivery stays on track
-
Owning day-to-day project delivery, coordinating resources and facilitating key project meetings
-
Identifying and mitigating risks and issues, escalating appropriately to senior stakeholders
-
Validating TUPE Employee Liability Information (ELI) and supporting People Change Coordinators on escalated queries
-
Acting as an internal consultant, analysing business needs and recommending people solutions
-
Collaborating closely with People Services, Service Lines and operational teams
-
Providing operational guidance to colleagues within the MyHR Change team
-
Contributing to wider UK&E people initiatives aligned to Serco’s strategy
What you’ll bring
Essential:
-
Proven experience as an HR professional with strong capability in change delivery and project management
-
Experience supporting complex people change, ideally including TUPE
-
Strong stakeholder management skills and confidence working in a matrix organisation
-
Ability to manage multiple workstreams and deliver to tight deadlines
-
Excellent communication, organisation and attention to detail
-
Comfortable working independently while collaborating as part of a team
Desirable:
-
Associate or Chartered CIPD membership
-
Experience advising on large-scale change programmes, including restructures and location changes
-
Experience using MS Project
Why Serco
At Serco, we deliver essential services that make a real difference to people and communities. From transport and justice to defence, healthcare and citizen services, our work matters and our people strategy plays a critical role in making it successful.
As a MyHR Change Manager, you’ll work on complex, meaningful change programmes that shape how Serco operates across the UK & Europe. You’ll be trusted with high-impact projects, supported by experienced colleagues, and given the opportunity to develop your career within a large, diverse and purpose-driven organisation.
What we offer:
-
25 days annual leave plus bank holidays.
-
Annual leave purchase scheme.
-
Up to 6% contributory pension scheme
-
A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality.
-
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Virtual GP and more.
-
A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
-
A safe and supportive culture.
-
A company passionate about diversity and inclusion
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.