Helpdesk Compliance Manager
| Posting date: | 13 January 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 12 February 2026 |
| Location: | N19 5NX |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 150663 |
Summary
Helpdesk Compliance Manager
Contract: Healthcare
Location: London, N19 5NX (St Pancras Hospital)
Hours of work: 40
Contract Type: Permanent
We are recruiting a Helpdesk Compliance Manager to join the Facilities Maintenance (Hard FM) team at St Pancras Hospital, supporting a large, live healthcare environment across the Camden & Islington contract.
Job Description
This is a Hard FM compliance and governance role, embedded within the helpdesk and CAFM function. The role is responsible for controlling, monitoring, and assuring statutory, mandatory, and routine maintenance activity through the CAFM system (Concept Evolution), ensuring 100% PPM compliance and reactive performance in line with contractual KPIs.
You will act as the central point of control for Hard FM compliance, working closely with the technical site engineering teams, subcontractors, and client representatives to provide full visibility, assurance, and continuous improvement across the maintenance programme.
Key Responsibilities
Lead the CAFM helpdesk, ensuring accurate logging, scheduling, and closure of PPM and reactive maintenance
Ensure all statutory, mandatory, and routine maintenance is completed, evidenced, and reported in line with legislation, healthcare standards, and SFG20
Monitor PPM compliance and reactive performance, escalating risks to meet KPIs
Manage asset data, job plans, maintenance schedules, and compliance records in Concept Evolution
Align PPM task libraries and job plans with SFG20, HTMs, HBNs, and Trust requirements
Audit completed works for technical accuracy, compliance, and evidence quality
Produce compliance dashboards and reports for management and clients
Support contractor controls, including permits, inductions, and statutory inspection
Maintain engineer training, competencies, and certification records
Professional and Personal Competencies/Qualifications
Proven experience in a Helpdesk or Compliance Manager role within Hard FM
Strong working knowledge of SFG20 maintenance standards and statutory compliance requirements
Experience operating CAFM systems, ideally Concept Evolution
Background in facilities maintenance, engineering, or compliance governance (healthcare or regulated environments preferred)
Highly analytical, with the ability to interpret data and convert it into clear compliance insight
Confident communicator, able to challenge, influence, and work effectively with engineers, subcontractors, and clients
Comfortable managing high-volume activity, competing priorities, and strict performance deadlines
If you have a strong PPM and Helpdesk management background and are looking for a facilities-focused role within a healthcare environment, we’d like to hear from you.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Healthcare
Location: London, N19 5NX (St Pancras Hospital)
Hours of work: 40
Contract Type: Permanent
We are recruiting a Helpdesk Compliance Manager to join the Facilities Maintenance (Hard FM) team at St Pancras Hospital, supporting a large, live healthcare environment across the Camden & Islington contract.
Job Description
This is a Hard FM compliance and governance role, embedded within the helpdesk and CAFM function. The role is responsible for controlling, monitoring, and assuring statutory, mandatory, and routine maintenance activity through the CAFM system (Concept Evolution), ensuring 100% PPM compliance and reactive performance in line with contractual KPIs.
You will act as the central point of control for Hard FM compliance, working closely with the technical site engineering teams, subcontractors, and client representatives to provide full visibility, assurance, and continuous improvement across the maintenance programme.
Key Responsibilities
Lead the CAFM helpdesk, ensuring accurate logging, scheduling, and closure of PPM and reactive maintenance
Ensure all statutory, mandatory, and routine maintenance is completed, evidenced, and reported in line with legislation, healthcare standards, and SFG20
Monitor PPM compliance and reactive performance, escalating risks to meet KPIs
Manage asset data, job plans, maintenance schedules, and compliance records in Concept Evolution
Align PPM task libraries and job plans with SFG20, HTMs, HBNs, and Trust requirements
Audit completed works for technical accuracy, compliance, and evidence quality
Produce compliance dashboards and reports for management and clients
Support contractor controls, including permits, inductions, and statutory inspection
Maintain engineer training, competencies, and certification records
Professional and Personal Competencies/Qualifications
Proven experience in a Helpdesk or Compliance Manager role within Hard FM
Strong working knowledge of SFG20 maintenance standards and statutory compliance requirements
Experience operating CAFM systems, ideally Concept Evolution
Background in facilities maintenance, engineering, or compliance governance (healthcare or regulated environments preferred)
Highly analytical, with the ability to interpret data and convert it into clear compliance insight
Confident communicator, able to challenge, influence, and work effectively with engineers, subcontractors, and clients
Comfortable managing high-volume activity, competing priorities, and strict performance deadlines
If you have a strong PPM and Helpdesk management background and are looking for a facilities-focused role within a healthcare environment, we’d like to hear from you.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.