Senior Collections and Disputes Manager
| Posting date: | 13 January 2026 |
|---|---|
| Salary: | £44,300 to £55,300 per year |
| Additional salary information: | 44300 - 55300 |
| Hours: | Full time |
| Closing date: | 12 February 2026 |
| Location: | Newcastle upon Tyne, Tyne and Wear, Newcastle upon Tyne |
| Company: | EQUANS |
| Job type: | Permanent |
| Job reference: | 912989464 |
Summary
Equans is looking for an Senior Collections and Disputes Manager to join our team in Newcastle Upon Tyne on a permanent basis. This is a full-time role working 37.5 hours per week. On offer is a competitive salary, bonus and benefits package. The Senior Collections & Disputes Manager is accountable for leading the collections and disputes function within the Invoice to Cash process. The role ensures timely collection of receivables across Equans UK&I and effective management of customer queries and disputes. The role is responsible for leading and optimising collections and Dispute processes within Equans Business Services ensuring high levels of accuracy, compliance, customer satisfaction and cashflow performance whist driving continuous improvement and standardisation. The successful candidate will drive strategic and operational initiatives to maximise performance, manage stakeholder relationships, and lead a high-performing team to deliver continuous improvement and operational excellence across the department. The role reports into and will deputise for the Head Invoice to Cash & GPO when required. Equans Business Services have multiple locations (Newcastle, Wath and Haywards Heath), Regular travel to these and other locations is required. The role is Newcastle based, being in the office minimum 2 days per week. What will you deliver? Operational ManagementManage collections strategies to optimise DSO and minimise overdue debt.Work closely with business stakeholders, including Finance, Contract, Commercial and legal teams to resolve issues and mitigate risk.Develop best practice dispute management processes and implement within our collections management solution.Drive root cause analysis and work with business partners to implement corrective actions.Manage and improve processes associate to collection of due and overdue debts, in accordance with departmental and business guidelines.Ensure compliance with internal controls, audit requirements, and regulatory standards. Strategic LeadershipDevelop and execute the collections and disputes strategy aligned with business objectives.Drive continuous improvement initiatives to enhance cash collection and dispute resolution processes.Collaborate with senior leadership to influence policy and decision-making.Lead and support projects within the department. Team Management & DevelopmentLead, motivate and develop the team.Set clear performance objectives, conduct appraisals and oversee training and career developmentFoster a service-oriented culture focussed on accuracy, timeliness and stakeholder engagement. Stakeholder EngagementBuild strong relationships with internal stakeholders (Sales, Customer Service, Legal, Finance) and external customers.Act as escalation point for complex disputes and high-risk accounts.Lead customer engagement strategies to improve payment behaviour and reduce disputes.Identify opportunities to improve the business debt position, working closely with necessary stakeholders to improve department and/or business processes through the analysis of aged debt and reasons for dispute What can we offer you? On offer is a competitive salary, bonus and benefits package, which includes;25 days annual leave (+ public holidays)Life Cover equivalent to 2x times annual salaryEmployee discount shopping schemes on major brands and retailersGym membership discounts Cycle to work scheme Holiday purchase scheme2 corporate social responsibility days per yearBroad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmesAttractive Employee Referral Rewards SchemeAccess to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.24/7 Employee Assistance Program and access to mental wellbeing app Who are we looking for? Strong understanding of end to end Invoice to Cash or Order to CashStrong, effective leadership skillsFlexible, agile approach in ways of working, (the ability to change priorities at short notice and to manage large workloads and deadlines).Confidence to lead and motivate others.Excellent organisation and time management.Excellent interpersonal, oral, and written communication; the ability to work with all levels of staff across the wider organisation.Collaborates well – challenges others in a positive manner.Negotiation and relationship-building skills.Attention to detail.Problem-solving approach.Passionate about process improvement and change management.Adaptability & flexibility as required.Advanced working knowledge of MS Office suite. Who are we? Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros. In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.Equans is a Bouygues group company.What's next? If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010. At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work. You'll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, Young Professionals, Veterans and Reservists Network (VaR). For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.