Business Improvement Manager
| Posting date: | 13 January 2026 |
|---|---|
| Salary: | £35,663 per year |
| Hours: | Full time |
| Closing date: | 27 January 2026 |
| Location: | Swansea |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 441917/4 |
Summary
Have you engaged with colleagues and managers to foster a continuous improvement culture and ensure readiness for change across the organisation?
Do you manage effective change activities and collaborate with project teams to ensure smooth transitions and full benefits realisation of improvements?
If so, we’d love to hear from you!
The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.
We’re working hard to:
- make roads safer
- improve services for our customers
- make road transport greener and healthier
- harness the potential of technology and data
- grow and level up the economy
Joining our department comes with many benefits, including:
- Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
- Flexible working options where we encourage a great work-life balance.
Read more in the Benefits section below!
Find out more about what it's like working at DVSA.
Join DVSA as a Business Improvement Manager and play a key role in driving change and innovation. You’ll support the Senior Lead and People Directorate to champion a business, people, and digital-focused approach to improvement. From optimising systems and processes to embedding a culture of continuous improvement, you’ll help make the organisation smarter and more efficient. Working across teams, you’ll manage change activities, assess readiness, and ensure successful delivery of improvements that benefit both the business and our people.
Your responsibilities will include, but aren’t limited to:
Support the Senior Lead – Innovation & Support, Systems & Services and the wider work of the People directorate, in championing a business, people, and digital-focused approach to changes and improvements.Support the development and delivery of a range of business improvement interventions, including the integration and optimisation of digital systems and processes, to achieve improved outcomes by applying the DVSA change and improvement strategy principles in understanding the impacts of change on the business and our people.Support the creation of a continuous improvement culture within the DVSA, helping to make the business better, smarter, and more efficient, engaging with colleagues and empowering them to better support and accept changes and improvements.Support the wider business to identify improvements to processes and services, and work with project teams to develop the change readiness assessment in support of the transition of changes from project to business as usual.Manage effective change and improvement activities and help relevant business areas to plan and deliver those activities necessary to achieve the full benefits realisation of changes and improvements.Support and develop engagement with staff and their line managers across all the directorate change and improvement networks.For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
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