Helpdesk Administrator
| Posting date: | 13 January 2026 |
|---|---|
| Salary: | £25,000 to £35,000 per year |
| Additional salary information: | Pension, Annual Leave |
| Hours: | Full time |
| Closing date: | 12 February 2026 |
| Location: | Romford, Essex |
| Remote working: | On-site only |
| Company: | Robert Hurst Group Ltd |
| Job type: | Permanent |
| Job reference: | GE029 |
Summary
Helpdesk Administrator
Location - Romford
Salary - £25,000 - £35,000
About:
Co ordinating reactive and planned electrical and mechanical maintenance, diary management and updating our clients Coins CAFM system.
Key Responsibilities:
- Act as the first point of contact for clients, logging and managing service requests, queries, and complaints.
- Create, schedule, assign, and monitor work orders, ensuring works are prioritised and completed within SLAs.
- Coordinate planned maintenance, reactive works, and engineer/subcontractor resources.
- Maintain accurate records of service requests, work orders, maintenance logs, and compliance documentation.
- Ensure compliance with company procedures and industry regulations, producing SLA and performance reports.
- Maintain clear communication with clients, service teams, and subcontractors, providing regular progress updates.
- Support continuous improvement, identifying process inefficiencies and assisting with system enhancements.
Requirement:
- Previous experience in a busy construction environment.
Location - Romford
Salary - £25,000 - £35,000
About:
Co ordinating reactive and planned electrical and mechanical maintenance, diary management and updating our clients Coins CAFM system.
Key Responsibilities:
- Act as the first point of contact for clients, logging and managing service requests, queries, and complaints.
- Create, schedule, assign, and monitor work orders, ensuring works are prioritised and completed within SLAs.
- Coordinate planned maintenance, reactive works, and engineer/subcontractor resources.
- Maintain accurate records of service requests, work orders, maintenance logs, and compliance documentation.
- Ensure compliance with company procedures and industry regulations, producing SLA and performance reports.
- Maintain clear communication with clients, service teams, and subcontractors, providing regular progress updates.
- Support continuous improvement, identifying process inefficiencies and assisting with system enhancements.
Requirement:
- Previous experience in a busy construction environment.