National Lifeline Services Manager
| Posting date: | 12 January 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 09 February 2026 |
| Location: | East Sussex, RH17 7TT |
| Company: | Cats Protection |
| Job type: | Contract |
| Job reference: | ORG2749-CWO149 |
Summary
Team: Lifeline
Location: Remote with travel across the UK, approximately once per month (more frequent initially) to facilitate meetings, provide presentations and line management
Work pattern: 35 hours per week, Monday to Friday, 9am-5pm
Salary: Up to £49,655.50 per year
Contract: 12-month fixed term contract
Due to the nature of this role, this post is for women only and is exempt under Schedule 9 of the Equality Act 2010.
This role requires a basic DBS check.
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our National Lifeline Service Manager:
lead the team to ensure the day to day running of our Lifeline service
line management of the Lifeline Managers across the UK
shape and manage any planned expansion of the project into new areas
promote and develop the service across the sector
About the Lifeline team:
Lifeline is a pet fostering service for anyone fleeing domestic abuse
the majority of our referrals come from women fleeing domestic abuse via women-only services.
the service places cats into volunteer foster homes on a temporary basis until their owners can be reunited with them.
our team consists of a National Lifeline Service Manager, Lifeline Managers and Lifeline Caseworkers
What we’re looking for in our National Lifeline Service Manager:
experience in leading teams
experience of working with or on behalf of vulnerable adults/families
excellent communication skills and ability to build strong relations
ability to deal with sensitive situations and cope under pressure in an appropriate manner
strong organisational skills and able to prioritise and manage workload
project management skills
a UK driving licence and access to your own vehicle or good access to public transport with connections across the UK
strong IT skills including Microsoft Office
What we can offer you:
range of health benefits
26 days’ annual leave plus bank holidays, increasing with length of service
Salary Finance, which empowers you to take control of your financial wellbeing
and much more, which you can learn about here
Interested? Here’s how to apply:
Application closing date: 23 January 2026
Virtual interview date: w/c 16 February 2026
Please note, we do not accept applications or speculative CVs from agencies.
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
If successful, your recruitment journey will include:
anonymised application form
video screening
virtual interview
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Please email recruitment@cats.org.uk if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.
Location: Remote with travel across the UK, approximately once per month (more frequent initially) to facilitate meetings, provide presentations and line management
Work pattern: 35 hours per week, Monday to Friday, 9am-5pm
Salary: Up to £49,655.50 per year
Contract: 12-month fixed term contract
Due to the nature of this role, this post is for women only and is exempt under Schedule 9 of the Equality Act 2010.
This role requires a basic DBS check.
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our National Lifeline Service Manager:
lead the team to ensure the day to day running of our Lifeline service
line management of the Lifeline Managers across the UK
shape and manage any planned expansion of the project into new areas
promote and develop the service across the sector
About the Lifeline team:
Lifeline is a pet fostering service for anyone fleeing domestic abuse
the majority of our referrals come from women fleeing domestic abuse via women-only services.
the service places cats into volunteer foster homes on a temporary basis until their owners can be reunited with them.
our team consists of a National Lifeline Service Manager, Lifeline Managers and Lifeline Caseworkers
What we’re looking for in our National Lifeline Service Manager:
experience in leading teams
experience of working with or on behalf of vulnerable adults/families
excellent communication skills and ability to build strong relations
ability to deal with sensitive situations and cope under pressure in an appropriate manner
strong organisational skills and able to prioritise and manage workload
project management skills
a UK driving licence and access to your own vehicle or good access to public transport with connections across the UK
strong IT skills including Microsoft Office
What we can offer you:
range of health benefits
26 days’ annual leave plus bank holidays, increasing with length of service
Salary Finance, which empowers you to take control of your financial wellbeing
and much more, which you can learn about here
Interested? Here’s how to apply:
Application closing date: 23 January 2026
Virtual interview date: w/c 16 February 2026
Please note, we do not accept applications or speculative CVs from agencies.
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
If successful, your recruitment journey will include:
anonymised application form
video screening
virtual interview
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Please email recruitment@cats.org.uk if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.