System Support Assistant
| Posting date: | 12 January 2026 |
|---|---|
| Salary: | £24,937.00 to £26,598.00 per year |
| Additional salary information: | £24937.00 - £26598.00 a year |
| Hours: | Full time |
| Closing date: | 19 January 2026 |
| Location: | Gateshead, NE9 6SX |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9297-26-0012 |
Summary
To assist in the day-to-day administration of the CareFlow and BigHand systems, including delivery of user training for all levels of staff. To provide standard and ad-hoc information as required. Provide day to day administration of the CareFlow and BigHand systems. To maintain the content and quality of information within the CareFlow system. Deliver training across all CareFlow modules and configure new user accounts ensuring appropriate levels of access are observed. To assist in the preparation of documentation and training guides. Act as first line support for system users providing advice and guidance, resolving software problems where possible. To produce of a wide range of timely, verified information to meet ad-hoc requirements. To ensure scheduled and unscheduled work is coordinated effectively to completion within time scale. Ensure through appropriate validation and audit procedures that information produced is based on accurate, timely and comprehensive data collection. Act upon own initiative with regards to issues/problems/trends relating to the day-to-day administration of the systems Assist with the ongoing specification and implementation of the CareFlow system across Trust departments.