GP Practice Receptionist
| Posting date: | 12 January 2026 |
|---|---|
| Salary: | £12.55 to £12.80 per hour |
| Additional salary information: | £12.55 - £12.80 an hour |
| Hours: | Full time |
| Closing date: | 30 January 2026 |
| Location: | Harwood, BL2 3HQ |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | A2090-26-0000 |
Summary
Role Purpose As the first point of contact for our patients, you will play a vital role in the smooth running of the practice. This is a training position designed to develop your skills in medical administration, patient triage, and customer service within a busy NHS environment. You will be the "face" and "voice" of the surgery, ensuring patients receive the right care at the right time.Key Responsibilities 1. Patient Communication & Phone Management Answering high volumes of incoming calls professionally and efficiently. Directing calls to the appropriate team member (GP, Nurse, Pharmacist, or Admin). Taking accurate messages and ensuring they are passed to the clinical team via the internal system. 2. Appointment Booking & Query Handling Booking, cancelling, and rescheduling appointments using the clinical system (EMIS Web). Using "Care Navigation" to ask patients brief questions about their symptoms to direct them to the most suitable clinician. Assisting patients with general queries regarding test results, referral status, and prescription requests. 3. Front of House (Reception Desk) Greeting patients arriving for appointments and assisting with the self-check-in screen. Registering new patients and checking identity documents. Managing the reception area to ensure it remains tidy and welcoming. 4. Confidentiality & Administration Maintaining strict patient confidentiality at all times in line with GDPR and NHS guidelines. Processing paper correspondence and digital tasks. Scanning and filing medical documents into patient records.