Vetting and Onboarding Team Manager-People Services
| Posting date: | 09 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £29000-30000 per annum |
| Hours: | Full time |
| Closing date: | 23 January 2026 |
| Location: | LIVERPOOL, L32 8SF |
| Company: | Serco Limited |
| Job type: | Permanent |
| Job reference: | 306398-43891048 |
Summary
Serco Limited
VOB Team Manager
Permanent Location: Hybrid/ Knowsley, Liverpool Salary: Up to £30,000 + Corporate Benefits
Are you an experienced onboarding, vetting or screening professional with a passion for compliance, people leadership and continuous improvement?
We’re looking for a Vetting & Onboarding Team Manager to lead the delivery of screening and vetting services within Serco’s Vetting & Onboarding (VOB) function. This is a critical role ensuring that our people are screened efficiently, compliantly and consistently across the business supporting contracts that deliver essential public services.
Reporting to the VOB Operations Manager, you’ll lead a team of Administrators and Specialists, act as a subject matter expert for vetting processes, and play a key role in shaping and improving how vetting and onboarding services are delivered.
What you’ll be doing
- Leading the delivery of all Onboarding across Serco UK, including Right to Work, Visa Expiry and contract queries ensuring compliance with legislative and Serco requirements
- Managing and developing a team of 5–10 Administrators/Specialists, providing coaching, training, feedback and performance management
- Overseeing system configuration, maintenance and change management across vetting platforms including SAP, ServiceNow, Access Screening, DocuSign and People First
- Driving process improvement and quality assurance, including audits, reporting and continuous improvement activity
- Acting as the primary Vetting & Screening contact for key internal and external stakeholders
- Building strong working relationships with partners such as UK Security Vetting , MOJ Vetting, Home Office, Access Screening and Serco’s Security Managers
- Managing complaints and service issues, ensuring timely resolution and preventative actions
- Leading Right to Work, employment checks and data migration activity for TUPE transfers and new acquisitions
- Supporting the integration of new contracts and sites into existing Vetting & Onboarding processes
What you’ll bring
- Strong working knowledge of vetting, screening and onboarding processes, particularly right to work and visa legislation, with a clear understanding of compliance requirements
- Experience leading teams in a transactional, regulated or compliance-led environment
- Confidence working with systems such as SAP, ServiceNow, Access Screening, UKSV Portal, OpenText and Occupational Health platforms
- Proven ability to coach, train and develop others
- Excellent communication skills, with the ability to engage stakeholders at all levels
- Strong organisational skills and attention to detail
- Experience applying performance management and continuous improvement approaches
Why Serco
At Serco, we deliver essential services that support governments and communities every day. Our people are central to that mission
- and robust vetting and onboarding processes are critical to keeping our services safe, compliant and effective.In this role, you’ll have real influence over how vetting services are delivered, the opportunity to develop and lead a specialist team, and the chance to contribute to meaningful work in a supportive, collaborative environment.
What we offer:
- 25 days annual leave plus bank holidays.
- Hybrid working pattern (occasional travel to Serco sites)
- Annual leave purchase scheme.
- Up to 6% contributory pension scheme
- A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Virtual GP and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
- A company passionate about diversity and inclusion
VOB Team Manager
Permanent Location: Hybrid/ Knowsley, Liverpool Salary: Up to £30,000 + Corporate Benefits
Are you an experienced onboarding, vetting or screening professional with a passion for compliance, people leadership and continuous improvement?
We’re looking for a Vetting & Onboarding Team Manager to lead the delivery of screening and vetting services within Serco’s Vetting & Onboarding (VOB) function. This is a critical role ensuring that our people are screened efficiently, compliantly and consistently across the business supporting contracts that deliver essential public services.
Reporting to the VOB Operations Manager, you’ll lead a team of Administrators and Specialists, act as a subject matter expert for vetting processes, and play a key role in shaping and improving how vetting and onboarding services are delivered.
What you’ll be doing
- Leading the delivery of all Onboarding across Serco UK, including Right to Work, Visa Expiry and contract queries ensuring compliance with legislative and Serco requirements
- Managing and developing a team of 5–10 Administrators/Specialists, providing coaching, training, feedback and performance management
- Overseeing system configuration, maintenance and change management across vetting platforms including SAP, ServiceNow, Access Screening, DocuSign and People First
- Driving process improvement and quality assurance, including audits, reporting and continuous improvement activity
- Acting as the primary Vetting & Screening contact for key internal and external stakeholders
- Building strong working relationships with partners such as UK Security Vetting , MOJ Vetting, Home Office, Access Screening and Serco’s Security Managers
- Managing complaints and service issues, ensuring timely resolution and preventative actions
- Leading Right to Work, employment checks and data migration activity for TUPE transfers and new acquisitions
- Supporting the integration of new contracts and sites into existing Vetting & Onboarding processes
What you’ll bring
- Strong working knowledge of vetting, screening and onboarding processes, particularly right to work and visa legislation, with a clear understanding of compliance requirements
- Experience leading teams in a transactional, regulated or compliance-led environment
- Confidence working with systems such as SAP, ServiceNow, Access Screening, UKSV Portal, OpenText and Occupational Health platforms
- Proven ability to coach, train and develop others
- Excellent communication skills, with the ability to engage stakeholders at all levels
- Strong organisational skills and attention to detail
- Experience applying performance management and continuous improvement approaches
Why Serco
At Serco, we deliver essential services that support governments and communities every day. Our people are central to that mission
- and robust vetting and onboarding processes are critical to keeping our services safe, compliant and effective.In this role, you’ll have real influence over how vetting services are delivered, the opportunity to develop and lead a specialist team, and the chance to contribute to meaningful work in a supportive, collaborative environment.
What we offer:
- 25 days annual leave plus bank holidays.
- Hybrid working pattern (occasional travel to Serco sites)
- Annual leave purchase scheme.
- Up to 6% contributory pension scheme
- A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Virtual GP and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
- A company passionate about diversity and inclusion
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.