Falls Responder
| Posting date: | 09 January 2026 |
|---|---|
| Salary: | £21,911.00 to £24,345.00 per year |
| Hours: | Part time |
| Closing date: | 23 January 2026 |
| Location: | WR5 1DU |
| Company: | Platform Housing Group |
| Job type: | Permanent |
| Job reference: | 0342 |
Summary
We're looking for someone to join us and help make a real difference! Could that person be you? We are looking for someone to join our Falls Responder Team on a 20 hour per week contract. You'll be part of a dedicated team providing an On Call Service throughout Worcestershire; responding to non-injured people who have fallen at home. We are contracted by the NHS to provide this service.
You will be providing a valuable service to people and communities within Worcestershire. You will be the first point of contact for all “fall and no response calls” from Alarm Monitoring Centre operators where no injury to the person is suspected.
You will be working from the comfort of your own home and responding to calls directed to you. Working as part of a team you will attend the residence of our customer and use specialist equipment to help lift them and provide any minor aftercare required.
What are some things that we need from you?
-You will be a confident and capable communicator, demonstrating empathy and patience when dealing with customers who may be distressed.
-The ability to risk assess situations and mitigate problems where possible.
-Experience of working in a care giving or supporting role would be preferred.
-A professional, friendly, empathetic manner, demonstrating patience and understanding to the needs of the customer.
-Due to the nature of the role a full driving license and access to a vehicle will be essential.
-All offers are subject to the successful candidate passing an enhanced DBS prior to starting employment
You will be providing a valuable service to people and communities within Worcestershire. You will be the first point of contact for all “fall and no response calls” from Alarm Monitoring Centre operators where no injury to the person is suspected.
You will be working from the comfort of your own home and responding to calls directed to you. Working as part of a team you will attend the residence of our customer and use specialist equipment to help lift them and provide any minor aftercare required.
What are some things that we need from you?
-You will be a confident and capable communicator, demonstrating empathy and patience when dealing with customers who may be distressed.
-The ability to risk assess situations and mitigate problems where possible.
-Experience of working in a care giving or supporting role would be preferred.
-A professional, friendly, empathetic manner, demonstrating patience and understanding to the needs of the customer.
-Due to the nature of the role a full driving license and access to a vehicle will be essential.
-All offers are subject to the successful candidate passing an enhanced DBS prior to starting employment
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.