Respiratory Medicine Administrator/Booking Clerk
| Posting date: | 08 January 2026 |
|---|---|
| Salary: | £24,937.00 to £26,598.00 per year |
| Additional salary information: | £24937.00 - £26598.00 a year |
| Hours: | Full time |
| Closing date: | 22 January 2026 |
| Location: | Bristol, BS10 5NB |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9339-26-0033 |
Summary
Booking Duties To maintain clinic utilization in relevant clinics, including short notice cancellation re-books. To coordinate testing and consultation appointments to improve department performance and patient experience. To monitor the clinic capacity and demand for appointments in the relevant clinics. To book routine, urgent appointments, taking an overview and maximising appointment slots, escalating if the slots are insufficient against patients awaiting appointments. To support in the management of waiting lists by highlighting booking challenges to waiting list coordinators. To have a robust patient cancellation process, returning to GP care where appropriate. To use the hospital computer systems to undertake all processes required for the patients outpatient visit and to arrange follow-up outpatient appointments in accordance with the booking protocols. To undertake other administrative or clerical duties as required by the department, such as incoming mail, updating of spreadsheets etc. Admin Duties To respond promptly and professionally to internal and external telephone enquiries, ensuring accurate information is recorded and disseminated to all parties. To support with data quality work as required by the Support Manager To engage with departmental initiatives and embody the NBT Cares culture. To liaise with patients, relatives, General Practitioners, clinical and administrative staff over the telephone, face to face and in written correspondence. To have effective communication in relation to the status of patient appointments, in particular with Medical Secretaries and clinicians within Cardiology. To ensure that all clinics are outcomed (cashed-up) at the end of the working day. To meet and have regular contact with the Secretarial Team/Support Services Manager and Specialty Manager. To support with patient communication by answering e-mails and phone calls from the general lines. To maintain a safe environment for patients and staff, raising concerns where appropriate. To manage own annual leave to ensure sufficient notice to clinical staff of non-cover of reception/booking, and that Medical Secretaries are informed of absence. To ensure patient confidentiality is maintained at all times. To maintain quality of own workload, adapting own practice in accordance with service needs and demands, offering suggestions for improvement of services. To contribute to own personal development and attend mandatory and other training relevant to the role. To carry out other reasonable duties, appropriate to the grade, as agreed between the post holder and Support Services Manager/Specialty Manager.