Medical Secretary | University Hospitals Bristol and Weston NHS Foundation Trust
| Posting date: | 06 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24,937 - £26,598 pa pro rata |
| Hours: | Full time |
| Closing date: | 05 February 2026 |
| Location: | Bristol, BS2 8BJ |
| Company: | University Hospitals Bristol and Weston NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7715132/387-WC5132-RUH |
Summary
Join our General Paediatrics team as a Band 3 Medical Secretary at Bristol Royal Hospital for Children. This role is a full-time position working Monday to Friday.
We are looking for someone who is a strong team player and enjoys working within a multidisciplinary team. The successful candidate will be an enthusiastic and dedicated individual who is able to provide an effective and efficient secretarial service to the team.
The role is based in the main Children’s Hospital and you’ll be joining a friendly, collaborative team who value initiative, attention to detail and a positive approach to a busy and varied workload. You will be speaking with patients, families and healthcare professionals so great communication is key with a courteous telephone manner.
You will be working in a busy department with other secretaries and will need the ability to work independently and manage your own workload.
The successful candidate will need to have a good working knowledge of Microsoft Office 365. You should also have experience of proofreading and editing as you will be preparing patient correspondence.
We offer a mix of home and office working, along with a flexitime arrangement to support your work-life balance.
If you are passionate about supporting patient care and thrive in a busy environment, we would love to hear from you.
Interviews will take place in person at the Children's Hospital. This role requires an on-site presence and cannot be carried out entirely remotely.
• To liaise with and act as a point of contact for clinical and non-clinical staff via telephone and email
• To act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patient’s needs at all times and be able to communicate effectively when dealing with difficult situations/conversations
• Returning calls promptly and keeping callers updated with information in an effective and efficient way
• Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
• To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
We would welcome applications from those who meet the essential criteria as set out in the person specification. This includes having a qualification (pass or distinction) in audio transcription, word processing or have relevant experience.
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
This advert closes on Tuesday 20 Jan 2026
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