Infrastructure Engineer - Wintel Client
| Posting date: | 06 January 2026 |
|---|---|
| Salary: | £39,163 per year |
| Additional salary information: | The salary of £39,163 (basic salary £35,663) includes a non-pensionable Recruitment and Retention Allowance of £3,500 |
| Hours: | Full time |
| Closing date: | 18 January 2026 |
| Location: | Swansea |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 443202/1 |
Summary
Do you excel at troubleshooting complex issues and thrive as a trusted technical escalation point?
If so, we’d love to hear from you!
Joining our department comes with many benefits, including:
- Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
- Flexible working options where we encourage a great work-life balance.
Read more in the Benefits section below!
Find out more about what it's like working at DVLA roles: Driver and Vehicle Licensing Agency - Department for Transport Careers
In this role, you’ll play a key part in delivering world-class, user-focused digital services.
As a vital member of our 3rd line support team, you’ll leverage your engineering expertise and deep product knowledge to design and implement technical best practices. This position is ideal for someone passionate about cutting-edge technologies, with a strong focus on modern device management and Microsoft 365 configuration, support, and development.
You’ll be joining a collaborative, fast-paced team that will help you grow and refine your technical skills while working on exciting, impactful projects.
Your responsibilities will include, but aren’t limited to:
- Working with a wide range of tooling across all modern end user device management systems as well as support, delivery and configuration within Office 365 admin centres
- Ensuring effective design, planning and implementation of creative and innovative service changes across Digital and Legacy platforms
- Ability to create and maintain detailed documentation, which may be distributed to various audiences and be comfortable to present information to a range of stakeholders
- Contributing to the definition of operational processes, (both internal and external) and dealing with customer escalated problems
- Diagnosing and resolving complex problems. Engaging with third parties/vendors to jointly resolve issues where necessary. Proactively analysing information and trends, proposing action to resolve problems, maintain and enhance service
For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
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