Care Co-ordinator Team Leader
| Posting date: | 05 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 21 January 2026 |
| Location: | Bristol, BS16 3TD |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0365-25-0001 |
Summary
Job Title: Care Co-Ordinator Team Leader Reporting to: Practice Manager/s Primary Job Responsibilities: - Prepare staff rota four weeks in advance. Ensuring adequate cover maintained at all times. -Providing cover for holiday or unplanned leave within reception team. - Ensure that daily essential tasks are completed by the team in a timely manner, Accurx messages, DNAs, Home visits, 111 reassignment. - To organise and participate in appraisals for the reception team and in liaison with the admin team leader for staff who have dual roles. - To lead the induction training programme for new staff. Training new members of the team yourself or delegating to others when this is not possible. - Ensure the team have completed their statutory and mandatory training annually or when due. - Deal with more complex enquiries from patients and deputise for Practice Manager as Practice Complaints Officer. - A good example for individuals and teams is given by providing enthusiasm, confidence, loyalty, commitment and being a good role model. - Provide a link between reception and management. - Attend relevant team meetings and organise reception team meetings, producing an agenda and minutes in a timely manner. - Acting as building fire marshal, ensuring evacuation lists and visitor logs are accurate and up to date. - Contributes to the improvement of practice procedures, policies and service standards. Confidentiality You'll play an important role in maintaining patient trust by handling sensitive information with care and discretion. This role involves access to confidential patient, staff, and practice information, all of which must be treated as strictly private and shared only with authorised individuals in line with practice policies and data protection requirements. Health, Safety & Security You'll help create a safe and supportive working environment by following practice health and safety guidelines, using security systems appropriately, and working in a way that minimises risk. This includes keeping your skills up to date through training, maintaining clean and safe work areas, following infection control procedures, and reporting any potential hazards you notice. Equality and Diversity You'll help foster an inclusive and welcoming environment by respecting the rights, privacy, dignity and beliefs of everyone you work with. This role involves treating patients, carers and colleagues with fairness and compassion, following practice policies and current legislation, and always acting in a non-judgemental, respectful way. Personal/Professional Development You'll be encouraged to grow and develop in your role by taking part in practice training and an annual performance review. This includes keeping a record of your learning, taking ownership of your professional development, and sharing your skills and experience with colleagues when appropriate. Quality & Teamwork You'll help maintain high standards across the practice by taking responsibility for your work, raising any quality or risk concerns, and contributing ideas to improve how the team works. You'll manage your time and workload effectively and work closely with colleagues and external organisations to support patient care. Communication Clear, compassionate communication is key in this role. You'll communicate effectively with colleagues, patients and carers, adapting your approach to meet individual needs and using alternative communication methods where appropriate. Service Development & Leadership You'll support the delivery and improvement of practice services by following agreed policies, standards and guidelines, working with colleagues to understand how these apply in day-to-day work, and taking part in audits when needed. We're looking for someone with strong leadership skills who is open to new ideas, enjoys creative ways of working, and understands what helps teams work well together. The Partners reserve the right to alter any part of this job description in line with changing practice policy or patterns or demands made by outside agencies, to assist the individual or the practice in the duties that they may be required to undertake.