Income Officer
| Posting date: | 05 January 2026 |
|---|---|
| Salary: | £30,000 to £35,000 per year, pro rata |
| Hours: | Part time |
| Closing date: | 19 January 2026 |
| Location: | Hurn, Christchurch |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Sovereign Network Group |
| Job type: | Permanent |
| Job reference: | 7576 |
Summary
Passionate about customer service and financial wellbeing?
We have an exciting opportunity for an Income Officer to join our Customer Accounts team in Hurn.
This is a part-time, permanent role (25.5 hours per week) with a starting salary of £18,243 - £21,284 per year (full time equivalent £30,000 - £35,000) and a hybrid working pattern – a mix of home, office, and customer visits.
What you'll be doing
As an Income Officer, you'll proactively manage a portfolio of customer accounts, ensuring payments are collected promptly and arrears are minimised.
You'll:
Take early action to prevent arrears and provide tailored support
Negotiate affordable and sustainable repayment arrangements
Monitor payment plans and take appropriate recovery action when needed
Prepare documentation and represent SNG at court hearings if required
Provide advice on welfare benefits and carry out income and expenditure assessments
Work closely with internal teams and external agencies to ensure customers receive the right support
Maintain accurate records and ensure compliance with policies and regulations
What we're looking for
We're looking for someone who is confident, proactive, and committed to supporting customers in a fair and inclusive way.
Strong communication skills and a sensitive approach to financial conversations
Knowledge of arrears management, debt recovery processes, and income collection
Understanding of welfare benefits and ability to carry out affordability assessments
Excellent organisational and time management skills to manage a busy caseload
High level of IT literacy
Ability to work collaboratively with colleagues and partners
Flexibility to work from the office and visit customers – you'll need a full driving licence and access to a car
A DBS check will be required for the successful candidate.
Why join us?
At SNG, you'll be part of a friendly, supportive team that values your contribution. We invest in our people and offer opportunities to develop your skills and build a rewarding career.
Our benefits include:
25 days holiday plus bank holidays (increasing with service)
Option to buy or sell holiday
3 Wellbeing days and 2 paid volunteering days
Generous matched pension scheme (up to 12%) and life cover
Enhanced family-friendly policies
Access to private medical insurance, dental cover, and wellbeing discounts
24/7 virtual GP service
Sovereign Network Group (SNG) is one of the largest housing associations in the country. We provide over 85,000 homes to more than 200,000 customers across London and the South of England.
Our purpose is simple: to provide good, affordable homes in thriving communities that people love for generations.
We're committed to equality, diversity, and inclusion – at SNG, you can truly be yourself.
Ready to make a difference? Apply now for our Income Officer role.
We have an exciting opportunity for an Income Officer to join our Customer Accounts team in Hurn.
This is a part-time, permanent role (25.5 hours per week) with a starting salary of £18,243 - £21,284 per year (full time equivalent £30,000 - £35,000) and a hybrid working pattern – a mix of home, office, and customer visits.
What you'll be doing
As an Income Officer, you'll proactively manage a portfolio of customer accounts, ensuring payments are collected promptly and arrears are minimised.
You'll:
Take early action to prevent arrears and provide tailored support
Negotiate affordable and sustainable repayment arrangements
Monitor payment plans and take appropriate recovery action when needed
Prepare documentation and represent SNG at court hearings if required
Provide advice on welfare benefits and carry out income and expenditure assessments
Work closely with internal teams and external agencies to ensure customers receive the right support
Maintain accurate records and ensure compliance with policies and regulations
What we're looking for
We're looking for someone who is confident, proactive, and committed to supporting customers in a fair and inclusive way.
Strong communication skills and a sensitive approach to financial conversations
Knowledge of arrears management, debt recovery processes, and income collection
Understanding of welfare benefits and ability to carry out affordability assessments
Excellent organisational and time management skills to manage a busy caseload
High level of IT literacy
Ability to work collaboratively with colleagues and partners
Flexibility to work from the office and visit customers – you'll need a full driving licence and access to a car
A DBS check will be required for the successful candidate.
Why join us?
At SNG, you'll be part of a friendly, supportive team that values your contribution. We invest in our people and offer opportunities to develop your skills and build a rewarding career.
Our benefits include:
25 days holiday plus bank holidays (increasing with service)
Option to buy or sell holiday
3 Wellbeing days and 2 paid volunteering days
Generous matched pension scheme (up to 12%) and life cover
Enhanced family-friendly policies
Access to private medical insurance, dental cover, and wellbeing discounts
24/7 virtual GP service
Sovereign Network Group (SNG) is one of the largest housing associations in the country. We provide over 85,000 homes to more than 200,000 customers across London and the South of England.
Our purpose is simple: to provide good, affordable homes in thriving communities that people love for generations.
We're committed to equality, diversity, and inclusion – at SNG, you can truly be yourself.
Ready to make a difference? Apply now for our Income Officer role.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.