Assistant Workplace Manager
| Posting date: | 05 January 2026 |
|---|---|
| Salary: | £36,000 to £39,494 per year |
| Hours: | Full time |
| Closing date: | 19 January 2026 |
| Location: | Manchester |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 442859/2 |
Summary
We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions-focused people to join our team.
Representing the best covenant in the UK – His Majesty’s Government – we are leading significant transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme. We are also delivering cost- effective property services such as asset management, lifecycle replacement and workplace services.
Innovation and progress underpin our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. Our four core values are at the heart of everything we do. They shape our culture and guide how we work, lead and grow together:
- Striving for excellence- We always aim to deliver great results
- Empowering through respect- We insist on fair treatment for all, always
- Acting with integrity- We consistently do the right thing
- Succeeding together- We rely on each other to achieve success
We are committed to representing the communities we serve by making Equality, Diversity, and Inclusion (EDI) part of everything we do. Our strong emphasis on EDI is not just about driving inclusion across our organisation, it is also about ensuring our services meet the needs of government departments and the civil servants who use our spaces. To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community.
Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth.
We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction.
The Assistant Workplace Manager is a pivotal position within the Workplace Service Delivery (WSD) Team, supporting and reporting directly to WSD senior management colleagues and other management teams within the GPA client management chain.
The post-holder will cover GPA properties in the North East of England, Scotland and Northern Ireland so a willingness to travel across the region, and possible further afield to attend meetings with colleagues, to meet business needs is a requirement of the role.
It is envisaged the role will require a minimum of two (2) days attendance at a nominated GPA building each week though the role requires a degree of flexibility by the post-holder to meet GPA business needs.
The post holder will be the single point of contact within the WSD for the production of management and other key data (e.g., KPI performance, risk management, financial management, supplier performance and complaints management), supporting senior management and maintaining the GPA reputation amongst our clients, building users and all other key stakeholders. They will work collaboratively with the GPA’s internal colleagues, Clients, Building Users, Performance Partner, Hard FM, Soft FM and Physical Security service providers and GPA stakeholders across their allocated portfolio of GPA properties / Clients.
The role may also oversee the delivery of low value resource projects and provide information to help define and deliver capital projects. Effectively manages the supplier partners to ensure service delivery standards and performance is in line with the expected standards, ultimately driving our great places to work agenda from the front.
Key aspects of the role are:
- Driving exceptional client experience and operational excellence;
- Utilising data to directly influence the quality of FM services we deliver to our clients across our portfolio of buildings to meet the GPA’s "great places to work" agenda;
- Working collaboratively with suppliers and internal and external key stakeholders to deliver change, improvements and efficiencies to deliver best practice services to all our clients;
- Maintaining client relationships and GPA reputation by collaborating effectively with expert teams across Health & Safety, Security, Engineering, Sustainability and Social Value to maintain and exceed all contractual and statutory compliance levels, ensuring complete customer satisfaction;
- Contributing toward the delivery of client-funded or low-value projects by contributing vital information that shapes our future capital projects (e.g., Government Soft Landings across new projects).
The role suits someone who thrives in a dynamic environment, has strong relationship-building skills, and is dedicated to driving a best-in-class workplace experience from the front.
Key Responsibilities
This Assistant Workplace Manager role will include the following key responsibilities:
- Responsible for supporting senior management teams with the production of supplier performance data used to manage contractual performance and compliance;
- Responsible for understanding and delivering and/or supporting operational processes required to manage the delivery of FM services, supplier payments and internal / external audit regimes;
- Responsible for ensuring appropriate internal governance procedures are implemented in procuring and authorising spend to ensure appropriate value for money and contract delivery;
- Responsible for resolving customer issues and complaints, escalating when appropriate to the Workplace Manager.
- Responsible for managing client expectations against the GPA Service Offer, maintaining communications via digital CRM systems (Salesforce) and via collaboration with a wide network of GPA dedicated Client Managers;
- Responsible for the proactive management of supplier performance across all FM services, using digital reporting systems / data to measure statutory and contractual compliance and performance against KPIs;
- Liaising with the wider GPA stakeholders as required to seek / offer advice and guidance;
- Reviewing and updating, as required, contractual service details for each property via agreed variation/scheduling and commercial process; ensuring data accurately reflected on relevant systems; and
- Responsibility for all reasonable and authorised requests to support the business needs of the regional management team, GPA senior leadership team or other key GPA stakeholders.
This role will continuously evolve to meet the changing needs of the GPA and our Clients but will include:
- Supporting key functions across the region (e.g., management of client / contract spend data, maintaining change control registers);
- Monitoring and updating contractual change control (CCR) registers, ensuring all contract variations, risk notices, contract notices and other contractual documentation is recorded accurately within the GPAS digital repositories;
- Monitoring group email accounts;
- Audit preparation and tracking progress against agreed actions; and
- Tracking progress and escalating new and emerging operational risks to senior management team/s.
Proud member of the Disability Confident employer scheme